Do not cover with Prime Meridian Direct

I have never received such terrible service by a service provider like I have with Prime Meridian Direct (PMD). I had my vehicle insured by them for over a year, I was involved in a car accident on 20/12/2018. I reported and submitted claim documents together with pictures of the damages to PMD by 22/12/2018. Today is 08/02/2019,the insurer PMD still has not processed the claim nor have they bothered to cover the damages, all they do is conduct useless interviews, call on a Friday afternoon after close of business to say they will conclude their investigation by the following week. I am very disappointed by this insurer, they continued to debit their premium as if all was well. Such a disappointment of a company. Terrible, terrible service. I wouldn't even advise my worst enemy to joint PMD. They do not hold up to their promise.