Dissatisfied client service

I signed up for a polocy with prime on the 4th of July after the good reviews and recommendations i heard about prime.

Opted to be covered immediately, was advised by the representative Xolani whom i was dealing with regarding the pro rata premium for this month in order to be covered , payment was done according to the ammount provided. POP was sent inmediately , i requested confirmation of cover which was sent through shortly therafter.

On Monday the 7th of July , i recieved an sms stating that i am no longer covered, according to prime i had short paid on Friday and hence i am not covered even though i recieved the confirmation of cover letter.

I requested a call back on monday and was called and advised someone from the relevant department would make contact, i requested a call back this morning to try and get to the bottom of the situation, i was called and advised by Zinhle that the call recording was requested yesterday to confirm the amount stated on the call for the pro rata amount which would take 24-48 hours , bare in mind i was notified on monday of not being covered , so they waited till wednesday to request the call recording , i cant understand how an internal call recording would take so long to be provided.

Zinhle advised the the QA team is dealing with it , advised if i coupd be transfered through , she said she would speak to her supervisor and advise , her supervisor advised i need to follow the process , asked to speak to her supervisior , which they denied speaking to me.

By far the worst insurance experience to date all because prime messed up and now i dont have cover for my vehicle of which i have paid a premium pro rata as stipulated by them to have my vehicle covered immediately.