Dissatisfied Client of many years at PMD

Full of disappointment about the treatment I got from PMD, I lodged a claim on the 08th, submitted all information as requested, I constantly had to make a follow up. I asked the report showing digital assessment they claim they did. I never received it, Hlompho was assigned to work on claim as a technician, I never received a call back from her, Lorinda was assigned to as an admin. These 2 people never bothered or returned my calls, instead I spoke to the likes of sizwe, nosipho, list is endless. Then around the 24th, I got a call from Tasneam saying that my claim has been sent to a Pvt Investigator who will give me a call, I waited. I never received a call from PVT investigator, I then made a follow up again, was told that they are at the last stage to make a decision on my claim. Mind u I am still waiting for their PVT investigator to call me as promised, today the 2nd, Lorinda calls to say I will get the feedback within 72 hrs, I relaxed , the Nosipho called after 30min or so to tell me my claim was declared invalid, she was not so nice and mind u I hv been with pmd for the longest time, though this is the new car they insured. I would like to point out that I am very much disappointed, now I have to get my car out of storage, R3500.00, and Hlomphobas a technician, was told she assessed the damage, will be about R83000.00. They then have the never to send me a letter to say the pvt investigator went to the scene and calculated the speed I was driving on was too high. Therefore they can't assist with the damage. I have never skipped a payment, I wish they can do better going foward