JK
Jane K
1 reviews | Active since May 2025
30 May 2025, 12:07
Dissatisfied client
I'm not happy with prime south africa. They sent me to a panelbeater to fix my car it's been more than a month, I don't have a car both the panelbeater and the insurer are not assisting me. Today I even missed work because of not having a car. I really am not happy with how prime SA is not prioritizing their clients
Helpful (0)
Replies (3)0
Replies (3)
Prime South Africa's replyOfficial
30 May 2025, 12:29Dear Jane, we regret to hear about your dissatisfaction and appreciate you letting us know. We will acknowledge your complaint in writing within 48 hours. Thank you for your patience. Kind regards, the Prime SA team.
Prime South Africa's reply30 May 2025, 12:29
Official
Dear Jane, we regret to hear about your dissatisfaction and appreciate you letting us know. We will acknowledge your complaint in writing within 48 hours. Thank you for your patience. Kind regards, the Prime SA team.
Prime South Africa's replyOfficial
04 Jun 2025, 11:23Hello Jane K,
Thank you for taking the time to share your concerns with us.
Thank you for taking the time to share your concerns with us.
We understand how challenging it must have been to be without your vehicle. At Prime South Africa, we are committed to providing fair outcomes and excellent service to all our clients, and we value your feedback as it helps us improve.
A review of the claim shows that the repairs to your vehicle were completed, and you took possession of the vehicle at the end of January. We note that further concerns were raised in May, and these were addressed accordingly, and the vehicle has been returned to you.
The Market Conduct Team will provide you with detailed feedback.
At Prime South Africa, we pride ourselves on offering personalised insurance solutions that are both budget-friendly and reliable, ensuring peace of mind for our clients.
The Market Conduct Team will provide you with detailed feedback.
At Prime South Africa, we pride ourselves on offering personalised insurance solutions that are both budget-friendly and reliable, ensuring peace of mind for our clients.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Prime South Africa's reply04 Jun 2025, 11:23
Official
Hello Jane K,
Thank you for taking the time to share your concerns with us.
Thank you for taking the time to share your concerns with us.
We understand how challenging it must have been to be without your vehicle. At Prime South Africa, we are committed to providing fair outcomes and excellent service to all our clients, and we value your feedback as it helps us improve.
A review of the claim shows that the repairs to your vehicle were completed, and you took possession of the vehicle at the end of January. We note that further concerns were raised in May, and these were addressed accordingly, and the vehicle has been returned to you.
The Market Conduct Team will provide you with detailed feedback.
At Prime South Africa, we pride ourselves on offering personalised insurance solutions that are both budget-friendly and reliable, ensuring peace of mind for our clients.
The Market Conduct Team will provide you with detailed feedback.
At Prime South Africa, we pride ourselves on offering personalised insurance solutions that are both budget-friendly and reliable, ensuring peace of mind for our clients.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
JK
Jane K's updateReviewer Update
09 Jun 2025, 11:25My vehicle was fixed January but one of the doors was not fixed properly and it went back to the dealership. When it came back one door from the back was no longer working hence they took the car again in May to fix that door. My car was delivered to me last week Monday on the 2nd of June and guess what? Both doors that are at the back are now faulty. The one that they were supposed to fix can open now but only when you open it from the inside. The other back door which had no issue is now also not working. I can no longer open that door from the inside it can only be opened from the outside. I've been trying to call Prime but every time I call I am told that some consultant by the name of Lebo Mautla will call me as she is the one assigned to my case, but till this day I have never received a call from her. Instead of my car to be fixed it is more damaged and Prime SA is doing nothing about that. I feel like you guys have failed me as your client and I am really not happy.
JK
Jane K's update09 Jun 2025, 11:25
Reviewer Update
My vehicle was fixed January but one of the doors was not fixed properly and it went back to the dealership. When it came back one door from the back was no longer working hence they took the car again in May to fix that door. My car was delivered to me last week Monday on the 2nd of June and guess what? Both doors that are at the back are now faulty. The one that they were supposed to fix can open now but only when you open it from the inside. The other back door which had no issue is now also not working. I can no longer open that door from the inside it can only be opened from the outside. I've been trying to call Prime but every time I call I am told that some consultant by the name of Lebo Mautla will call me as she is the one assigned to my case, but till this day I have never received a call from her. Instead of my car to be fixed it is more damaged and Prime SA is doing nothing about that. I feel like you guys have failed me as your client and I am really not happy.