NM
Nomandla M
1 reviews | Active since Feb 2025
12 Feb 2025, 10:21
Dissatisfaction of service
I am extremely disappointed in the service that PMD has given me. I have an insurance claim my car has been at the panel beaters workshop since the 6/01/2025. they do not give me any updates unless I call the panel beater myself. the panel beaters are delayed in getting authorization for parts which results in the work taking long. I have expressed the inconvenience of not having a car has caused in my day to day commuting.
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Prime South Africa's replyOfficial
27 Feb 2025, 11:56Hello Nomandla M,
Thank you for your post. We assure you that PMD prides itself in providing world-class client service at every interaction.
Thank you for your post. We assure you that PMD prides itself in providing world-class client service at every interaction.
Rest assured that we always do all in our power to avoid delays during the repair process. In addition, our dedicated Assessing Team makes every effort to ensure that the correct parts are sourced.
A review of your claim shows that our client services team has been providing you with regular updates regarding the repair of your vehicle and each stage of the repairs your vehicle has moved into.
Our internal Market Conduct Department will contact you again to provide you with more detailed information regarding your concern.
It should be comforting to know that our nationwide panel of SAMBRA-approved repairers ensures that vehicles receive high-quality repairs and service.
Assuring you of our continued best endeavours.
Kind regards,
The Prime South Africa Team
Prime South Africa's reply27 Feb 2025, 11:56
Official
Hello Nomandla M,
Thank you for your post. We assure you that PMD prides itself in providing world-class client service at every interaction.
Thank you for your post. We assure you that PMD prides itself in providing world-class client service at every interaction.
Rest assured that we always do all in our power to avoid delays during the repair process. In addition, our dedicated Assessing Team makes every effort to ensure that the correct parts are sourced.
A review of your claim shows that our client services team has been providing you with regular updates regarding the repair of your vehicle and each stage of the repairs your vehicle has moved into.
Our internal Market Conduct Department will contact you again to provide you with more detailed information regarding your concern.
It should be comforting to know that our nationwide panel of SAMBRA-approved repairers ensures that vehicles receive high-quality repairs and service.
Assuring you of our continued best endeavours.
Kind regards,
The Prime South Africa Team