VT
Vuyokazi T

1 reviews | Active since Feb 2023

01 Feb 2023, 19:30

Dissapointed with PMD

After being a loyal and claim free customer for the past three years I am dissapointed with PMD's service....my car was ****** on Saturday my tracker recovered the car on sunday i called PMD on my monday they told me to go and assess the car and they told me if it is not drivable i should let them know so that they can go and tow the car to thier premises, untill today the1st of february my car has not been towed they are taking me back and forth i ended up towing my car from the impound to my place....the last person i spoke to told me it take 15 working days to process the claim...ive never heard anything like this in my life, if PMD cant tow my car from the impound are they going to fix my car🤔...after my trauma of being hijacked i still need to deal with an incompetant insurer

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Replies (2)
Prime South Africa
Prime South Africa's reply02 Feb 2023, 07:48
Official
Dear Vuyokazi T,
Thank you for taking the time to raise this matter with us.

We have located your policy and commit to providing preliminary feedback within 2 business days.

Assuring you of our continued best endeavours.

Kind regards, 
The PMD Team 
Prime South Africa
Prime South Africa's reply08 Feb 2023, 08:55
Official
 Dear Vuyokazi T, 

We appreciate your post and wish to extend our sympathy regarding your experience. 

At PMD we pride ourselves in promptly paying all valid claims.  Rest assured that we perform our validations not for the sake of creating unnecessary delays or to avoid claims but for the protection of all of our clients. 

Following a recovery of a vehicle there claims process is affected by a number of factors which is outside the control such as the impound release administration. 

We are pleased to confirm that your claim is proceeding well and undertake to provide you with an outcome in the shortest possible time. Our Market Conduct Team will be in contact you. 

It will undoubtedly please you to know that PMD offers up to 30 days of car hire benefits following those unforeseeable accidents which leave you without your vehicle. 

Assuring you of our continued best endeavours. 

Kind regards, 

The PMD Team