1 reviews | Active since Sept 2018
Dissapointed Prime Mmeridia Direct
I am a client of Prime Meridian Direct and my vehicle was involved in an accident and it was my wife who was driving and she is registered as a second driver the accident happened in the early hours of sunday 02/09/2018 I called PMD for assistance I to call the call center and the machine told me thier offices were closed I had to call a private towing company to assist me because the car was in the middle of the road on Monday they came back to me saying I must submid the photos within 48hrs I did so and they send me a message that I must remove my car from the towing company as I am the one who is going to pay for storage cost and I did so and I was called and told that I must repair my car since I did not send inspection fotos my and my policy is not valid but I have been with PMD for almost a year and six month now if not mistaken and now is almost a week and three days without any help I had to pay for towing company R2500 to take my car from the scene to thier yard and from their yard to my home my car is just parked in my yard right now I dnt know where to get help since my policy can't help me.I am really disappointed about what is happening.
Dear Velile Kgompiri,
Your post is acknowledged.
We regret to learn of your objection and confirm that we shall be conducting a thorough investigation into the matter. You can expect to receive preliminary feedback within 2 working days.
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The PMD Team.
Dear Velile Kgompiri,
Your post is acknowledged.
We regret to learn of your objection and confirm that we shall be conducting a thorough investigation into the matter. You can expect to receive preliminary feedback within 2 working days.
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The PMD Team.
Hello Velile Kgompiri,
Thank you for taking the time to bring your concern to our attention. We value all feedback from our policyholders as we strive to offer world class service.
A review of your policy revealed that you cancelled your roadside assistance benefit almost a year ago, so we were unfortunately unable to assist you.
Whilst we are deeply empathetic to your challenging circumstances, we are obliged to apply the policy terms and conditions so as not to prejudice our other policyholders.
A member of our Market Conduct Department has been in contact with you to provide more detailed information.
Remember that with PMD your premiums will remain fixed for the life of your policy regardless of whether you claim!
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The PMD Team
Hello Velile Kgompiri,
Thank you for taking the time to bring your concern to our attention. We value all feedback from our policyholders as we strive to offer world class service.
A review of your policy revealed that you cancelled your roadside assistance benefit almost a year ago, so we were unfortunately unable to assist you.
Whilst we are deeply empathetic to your challenging circumstances, we are obliged to apply the policy terms and conditions so as not to prejudice our other policyholders.
A member of our Market Conduct Department has been in contact with you to provide more detailed information.
Remember that with PMD your premiums will remain fixed for the life of your policy regardless of whether you claim!
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The PMD Team