T
Thelma
1 reviews | Active since Mar 2023
27 Mar 2023, 12:08
Dissapointed Customer :Thato M
The most appalling service you can recieve..my car was ******..but later found..but was damaged due to the the hijacking..They then took my car to a ***** repairs dealer..they stole parts of my car..damaged the windscreen and did not fix was was suppose to be fixed..i am sitting with a car that has no power nd damaged windscreen..Worse the repair dealer does not want to take ownership of this..So word of warning STAY AWAY FROM THIS COMPANY..THEY ARE NEVA THERE FOR U WHEN U NEED THEM THE MOST..IF I COULD GIVE THEM ZERO RATING I WOULD...
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Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
27 Mar 2023, 14:11Dear Thelma,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards, The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards, The PMD Team
Prime South Africa's reply27 Mar 2023, 14:11
Official
Dear Thelma,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards, The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards, The PMD Team
Prime South Africa's replyOfficial
31 Mar 2023, 14:37 Dear Thelma,
Thank you for your post. It is particularly troubling to hear of your experience as client service is important to us.
Rest assured that our dedicated Assessing Team makes every effort to ensure that all vehicle assessments are accurate and reasonable based on the accident damage and according to the policy terms.
Our Market Conduct Team has been in contact with you in providing feedback regarding the matter.
We are sure that it is comforting to know that our nationwide panel of SAMBRA-approved repairers ensure that vehicles receive high-quality repairs and service.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for your post. It is particularly troubling to hear of your experience as client service is important to us.
Rest assured that our dedicated Assessing Team makes every effort to ensure that all vehicle assessments are accurate and reasonable based on the accident damage and according to the policy terms.
Our Market Conduct Team has been in contact with you in providing feedback regarding the matter.
We are sure that it is comforting to know that our nationwide panel of SAMBRA-approved repairers ensure that vehicles receive high-quality repairs and service.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply31 Mar 2023, 14:37
Official
Dear Thelma,
Thank you for your post. It is particularly troubling to hear of your experience as client service is important to us.
Rest assured that our dedicated Assessing Team makes every effort to ensure that all vehicle assessments are accurate and reasonable based on the accident damage and according to the policy terms.
Our Market Conduct Team has been in contact with you in providing feedback regarding the matter.
We are sure that it is comforting to know that our nationwide panel of SAMBRA-approved repairers ensure that vehicles receive high-quality repairs and service.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for your post. It is particularly troubling to hear of your experience as client service is important to us.
Rest assured that our dedicated Assessing Team makes every effort to ensure that all vehicle assessments are accurate and reasonable based on the accident damage and according to the policy terms.
Our Market Conduct Team has been in contact with you in providing feedback regarding the matter.
We are sure that it is comforting to know that our nationwide panel of SAMBRA-approved repairers ensure that vehicles receive high-quality repairs and service.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team