disgusting service received

I would just like to raise my dissatisfaction on how my claim was handled and the outcome of the claim. From the time I registered my claim on the 23/11/2021 I was never kept up to date regarding the claims process, this is my second and this time around the service is really bad if only Stuart Benfield new about what is happening to clients at ground level. A very poor validation process was undertaken when it came to my claim and me not reporting to the police has been used as an escape goat.

• The fact the claim was rejected on ground that I did not report to the police so this hindered the investigation is very sad to here. • I believe the consultant who registered the claim is aware of this , I even asked II should report and she said no, at the time its was still within the 48 hours period . • I would like this claim review and I be paid out for the repairs to this vehicle,

Note that in order for you guys to confirm the occurrence of an incident simple steps could have been taken but in this case they were not.

• You never asked me where I was prior to the incident , I was at home and then went to the garage , I even have invoices to confirm this • You never asked for the time intervals between the trips , you did not request CCTV footage at the garage, my residence , or interview the security. • All of the above are some of the people who would independently confirm incident, time intervals and vehicle condition.

I will not leave this to chance and request that you provide me with a copy of the claims call when it was registered as my legal right within 24 hours.