RS
Roseline S
1 reviews | Active since Nov 2018
13 Oct 2020, 08:20
Disgusting Service from PMD
Utterly disgusted with the bad service from PMD. They deactivated my policy while collecting payments from me. They lie and are ***********. I have been warned many times not to go for PMD but I gave them the benefit of the doubt and regretting it. They can kiss my policy ans my money goodbye.
Helpful (0)
Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
13 Oct 2020, 08:57Dear Roseline S,
Thank you for taking the time to raise this matter with us.
We have located your claim and commit to providing preliminary feedback within 48 hours.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your claim and commit to providing preliminary feedback within 48 hours.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply13 Oct 2020, 08:57
Official
Dear Roseline S,
Thank you for taking the time to raise this matter with us.
We have located your claim and commit to providing preliminary feedback within 48 hours.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your claim and commit to providing preliminary feedback within 48 hours.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
15 Oct 2020, 07:11Dear Roseline S,
Thank you for your feedback and the time you have taken to bring your frustration to our attention.
A thorough review of your purchase conversation confirmed that our New Business Professional did a commendable job in explaining to you how your cover is reinstated following a missed premium. Your policy document is also really easy to read and understand, so you will quickly remember that in order for your cover to reinstate following a lapse, we would need updated photographs of the insured vehicle as well as a further premium payment.
Our Market Conduct Department assures us that they have already been in contact with you and will provide you with a further detailed explanation regarding the outcome of your claim.
We are of course pleased to re-confirm that unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period of time.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Thank you for your feedback and the time you have taken to bring your frustration to our attention.
A thorough review of your purchase conversation confirmed that our New Business Professional did a commendable job in explaining to you how your cover is reinstated following a missed premium. Your policy document is also really easy to read and understand, so you will quickly remember that in order for your cover to reinstate following a lapse, we would need updated photographs of the insured vehicle as well as a further premium payment.
Our Market Conduct Department assures us that they have already been in contact with you and will provide you with a further detailed explanation regarding the outcome of your claim.
We are of course pleased to re-confirm that unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period of time.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply15 Oct 2020, 07:11
Official
Dear Roseline S,
Thank you for your feedback and the time you have taken to bring your frustration to our attention.
A thorough review of your purchase conversation confirmed that our New Business Professional did a commendable job in explaining to you how your cover is reinstated following a missed premium. Your policy document is also really easy to read and understand, so you will quickly remember that in order for your cover to reinstate following a lapse, we would need updated photographs of the insured vehicle as well as a further premium payment.
Our Market Conduct Department assures us that they have already been in contact with you and will provide you with a further detailed explanation regarding the outcome of your claim.
We are of course pleased to re-confirm that unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period of time.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Thank you for your feedback and the time you have taken to bring your frustration to our attention.
A thorough review of your purchase conversation confirmed that our New Business Professional did a commendable job in explaining to you how your cover is reinstated following a missed premium. Your policy document is also really easy to read and understand, so you will quickly remember that in order for your cover to reinstate following a lapse, we would need updated photographs of the insured vehicle as well as a further premium payment.
Our Market Conduct Department assures us that they have already been in contact with you and will provide you with a further detailed explanation regarding the outcome of your claim.
We are of course pleased to re-confirm that unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period of time.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team