GM
Gcina M
1 reviews | Active since Dec 2019
14 May 2022, 13:57
Disgusting service
If i could give zero stars I would. I am disgusted, appaulled and mostly heartbroken by the service I did not receive.I was left stranded on the side of the road with a flat battery before 8am on my way to work, I call my road side assistance from Prime Meridian Direct as they are my car insurance I was promised assistance but 2 hours went past without any assistance. I had to find alternative ways to get home still even after those 2 hours nobody called me after multiple calls to them and I was told the matter would be escalated. Till now at 13:51 I still have no feedback whatsoever. I urge anyone thinking of taking insurance with them dont!!!
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Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
16 May 2022, 08:00Dear Gcina M,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply16 May 2022, 08:00
Official
Dear Gcina M,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
20 May 2022, 15:41Dear Gcina M,
Thank you for your taking the time to alert us of your experience.
PMD prides itself on the excellent service it provides to its clients. It therefore saddens us to hear of your unfortunate roadside experience in your time of need.
Our Market Conduct Team has reviewed your matter and will provide you with comprehensive feedback.
It will no doubt delight you to learn that with PMD obtaining a personal lines insurance quote is quick and easy and can be done through our user-friendly website at www.prime.co.za.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Thank you for your taking the time to alert us of your experience.
PMD prides itself on the excellent service it provides to its clients. It therefore saddens us to hear of your unfortunate roadside experience in your time of need.
Our Market Conduct Team has reviewed your matter and will provide you with comprehensive feedback.
It will no doubt delight you to learn that with PMD obtaining a personal lines insurance quote is quick and easy and can be done through our user-friendly website at www.prime.co.za.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply20 May 2022, 15:41
Official
Dear Gcina M,
Thank you for your taking the time to alert us of your experience.
PMD prides itself on the excellent service it provides to its clients. It therefore saddens us to hear of your unfortunate roadside experience in your time of need.
Our Market Conduct Team has reviewed your matter and will provide you with comprehensive feedback.
It will no doubt delight you to learn that with PMD obtaining a personal lines insurance quote is quick and easy and can be done through our user-friendly website at www.prime.co.za.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Thank you for your taking the time to alert us of your experience.
PMD prides itself on the excellent service it provides to its clients. It therefore saddens us to hear of your unfortunate roadside experience in your time of need.
Our Market Conduct Team has reviewed your matter and will provide you with comprehensive feedback.
It will no doubt delight you to learn that with PMD obtaining a personal lines insurance quote is quick and easy and can be done through our user-friendly website at www.prime.co.za.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team