RM
Refilwe M
1 reviews | Active since Mar 2021
09 Jun 2022, 18:17
Disgusted
PMD is such a nuisance I hit. pothole damaged my rim and tyre which my tyre and rim was fixed with the other insurance and sorted out within 3 days within that incident my car body was damaged the side o hit a pothole which is the bumper which is damaged and the light which I informed them upon realising this I was told an investigation was been conducted regarding the matter which took almost a month to be told today my claim was rejected on the basis that my tyre and rim was not covered which I was not even claiming for also the people that came to check my car had said that the were no accidents which I don’t understand the accident part because o did mention I hit a pothole. I am so livid.
Helpful (0)
Replies (3)0
Replies (3)
Prime South Africa's replyOfficial
10 Jun 2022, 08:09DearRefilwe M,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
The PMD Team
Prime South Africa's reply10 Jun 2022, 08:09
Official
DearRefilwe M,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
The PMD Team
Prime South Africa's replyOfficial
17 Jun 2022, 16:06 Dear Refilwe M,
Thank you for your post.
Rest assured that at PMD, we pride ourselves in promptly paying all valid claims.
We ensure that all our clients are made aware of the provisions of their policy through our customer-friendly purchase conversations and policy documents. We are obliged to apply our policy terms and conditions for the benefit of all of our policyholders.
Our Market Conduct Team confirms that they have been in contact with you and will provide you with comprehensive feedback regarding your claim.
It will no doubt reassure you to know that PMD offers a 24-month fixed premium guarantee fixed premiums on all claim free policies!
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team.
Prime South Africa's reply17 Jun 2022, 16:06
Official
Dear Refilwe M,
Thank you for your post.
Rest assured that at PMD, we pride ourselves in promptly paying all valid claims.
We ensure that all our clients are made aware of the provisions of their policy through our customer-friendly purchase conversations and policy documents. We are obliged to apply our policy terms and conditions for the benefit of all of our policyholders.
Our Market Conduct Team confirms that they have been in contact with you and will provide you with comprehensive feedback regarding your claim.
It will no doubt reassure you to know that PMD offers a 24-month fixed premium guarantee fixed premiums on all claim free policies!
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team.
RM
Refilwe M's updateReviewer Update
19 Jun 2022, 14:25Good Day
I don't get your response and how does it relate to my issue for your information no one got back to regarding my issue. What business pride itself in making its customers drive cars with falling bumpers and cracked light and be told that tyre and rim are not covered yet one is not claiming for those like really now i have never been disgusted by a service like yours.
I don't get your response and how does it relate to my issue for your information no one got back to regarding my issue. What business pride itself in making its customers drive cars with falling bumpers and cracked light and be told that tyre and rim are not covered yet one is not claiming for those like really now i have never been disgusted by a service like yours.
RM
Refilwe M's update19 Jun 2022, 14:25
Reviewer Update
Good Day
I don't get your response and how does it relate to my issue for your information no one got back to regarding my issue. What business pride itself in making its customers drive cars with falling bumpers and cracked light and be told that tyre and rim are not covered yet one is not claiming for those like really now i have never been disgusted by a service like yours.
I don't get your response and how does it relate to my issue for your information no one got back to regarding my issue. What business pride itself in making its customers drive cars with falling bumpers and cracked light and be told that tyre and rim are not covered yet one is not claiming for those like really now i have never been disgusted by a service like yours.