OP
Otshepeng P
1 reviews | Active since Sept 2012
03 Feb 2020, 14:13
Disgruntled client
I was in an accident on the 29.12.2019, today is the 03.02.2020, my claim is still not finalized. I don't understand that a claim must take over 30days and premiums are still being collected. I feel that PMD have failed me miserably as this process is moving at snailpace and I get feedback now and then and when I call I hold for too long, when i leave a message no one calls back. I don't know if my claim is at the bottom of the pile or what is happening. My tracker company called me cause the car battery has now died. What now? What must I do? Should I still pay my premiums?
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Replies (2)
Prime South Africa's replyOfficial
03 Feb 2020, 15:48Dear Otshepeng P,
Thank you for your post.
We are truly sorry to learn of your dissatisfaction and will be conducting a thorough review into your concern to better understand what took place and find a possible solution.
We promise to give you preliminary feedback by no later than two working days.
Assuring you of our continued best endeavours on your behalf.
The PMD Team.
Thank you for your post.
We are truly sorry to learn of your dissatisfaction and will be conducting a thorough review into your concern to better understand what took place and find a possible solution.
We promise to give you preliminary feedback by no later than two working days.
Assuring you of our continued best endeavours on your behalf.
The PMD Team.
Prime South Africa's reply03 Feb 2020, 15:48
Official
Dear Otshepeng P,
Thank you for your post.
We are truly sorry to learn of your dissatisfaction and will be conducting a thorough review into your concern to better understand what took place and find a possible solution.
We promise to give you preliminary feedback by no later than two working days.
Assuring you of our continued best endeavours on your behalf.
The PMD Team.
Thank you for your post.
We are truly sorry to learn of your dissatisfaction and will be conducting a thorough review into your concern to better understand what took place and find a possible solution.
We promise to give you preliminary feedback by no later than two working days.
Assuring you of our continued best endeavours on your behalf.
The PMD Team.
OP
Otshepeng P's updateReviewer Update
03 Feb 2020, 16:06I had called twice today, was on the line for close to 5minutes both times with no assistance and both times I had to hang up. I'm disappointed beyond
OP
Otshepeng P's update03 Feb 2020, 16:06
Reviewer Update
I had called twice today, was on the line for close to 5minutes both times with no assistance and both times I had to hang up. I'm disappointed beyond