SV
Selloane V
1 reviews | Active since Jan 2023
28 Feb 2023, 08:35
Discount for review on hellopeter
I claimed for a windscreen and PMD agent told me that I would get a discount if I wrote a review about their services delivery on hellopeter and sent me a link. I did write my review and a few weeks down the line they call and tell me that my discount was for one month but they never mentioned that in the first place. Please be honest with your clients
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Replies (2)
Prime South Africa's replyOfficial
28 Feb 2023, 10:32Dear Selloane V,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply28 Feb 2023, 10:32
Official
Dear Selloane V,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
06 Mar 2023, 09:19 Dear Selloane V,We appreciate the time you have taken to raise your query.At PMD we pride ourselves in providing clear explanations to our clients on our products and pertinent details, all our phone calls are recorded to protect our clients.We are delighted to note that your windscreen claim was promptly approved and that your windscreen has already been repaired. A detailed review of the claim outcome conversation conducted with you confirmed that you were offered a once-off discount on your next premium for sharing your experience on this portal.Unlike many other insurers, with PMD comprehensive cover your claim excess reduces to zero - and it does so within a few short months.Assuring you of our continued best endeavours.Kind regards,The PMD Team
Prime South Africa's reply06 Mar 2023, 09:19
Official
Dear Selloane V,We appreciate the time you have taken to raise your query.At PMD we pride ourselves in providing clear explanations to our clients on our products and pertinent details, all our phone calls are recorded to protect our clients.We are delighted to note that your windscreen claim was promptly approved and that your windscreen has already been repaired. A detailed review of the claim outcome conversation conducted with you confirmed that you were offered a once-off discount on your next premium for sharing your experience on this portal.Unlike many other insurers, with PMD comprehensive cover your claim excess reduces to zero - and it does so within a few short months.Assuring you of our continued best endeavours.Kind regards,The PMD Team