CM
Clive M
1 reviews | Active since Oct 2022
13 Apr 2023, 19:20
Disappointments
I took a car insurance with the eccess of R5000 that was to decrease every month nd the last time I called to confirm how much was my access, they told me I was then on R3400 but when we called them 4 assistance we were told that the access is R7000
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Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
14 Apr 2023, 08:12Dear Clive M,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
The PMD Team
Prime South Africa's reply14 Apr 2023, 08:12
Official
Dear Clive M,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
The PMD Team
Prime South Africa's replyOfficial
19 Apr 2023, 12:44Dear Clive M,
We appreciate the time you have taken to note your disappointment. Our aim is to provide world-class service to our policyholders during every interaction.
Prime Meridian Direct prides itself on the unprecedented lengths to which it goes to ensure that its clients fully understand the products that they purchase. Part of that is ensuring that your policy documents are sent to you which include excess disclosures.
Our Market Conduct Team will be in contact with you to provide you with detailed correspondence.
We are pleased to re-confirm that unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period of time.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply19 Apr 2023, 12:44
Official
Dear Clive M,
We appreciate the time you have taken to note your disappointment. Our aim is to provide world-class service to our policyholders during every interaction.
Prime Meridian Direct prides itself on the unprecedented lengths to which it goes to ensure that its clients fully understand the products that they purchase. Part of that is ensuring that your policy documents are sent to you which include excess disclosures.
Our Market Conduct Team will be in contact with you to provide you with detailed correspondence.
We are pleased to re-confirm that unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period of time.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team