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Varsha N
1 reviews | Active since Feb 2020
04 Dec 2024, 09:08
Disappointing service from Wendy
<div>I am so disappointed with the service. I called in on Friday the 29th of November 2024 to advise u guys that I was still debited after making an eft payment and I requested a refund. The lady Wendy advised she will send this to her supervisor and call us back. She called back and said the refund will be processed. I called today only to findout the refund was never logged and the process has to start again. Please sort this out immediately! I want Wendy disciplined for the inconvenience she has caused!</div>
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Replies (3)
Prime South Africa's replyOfficial
04 Dec 2024, 10:43 Dear Varsha, we regret to hear about your dissatisfaction and appreciate you letting us know. We will acknowledge your complaint in writing within 48 hours. Thank you for your patience.
Kind regards, the Prime SA team.
Kind regards, the Prime SA team.
Prime South Africa's reply04 Dec 2024, 10:43
Official
Dear Varsha, we regret to hear about your dissatisfaction and appreciate you letting us know. We will acknowledge your complaint in writing within 48 hours. Thank you for your patience.
Kind regards, the Prime SA team.
Kind regards, the Prime SA team.
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Varsha N's updateReviewer Update
04 Dec 2024, 11:18This was not a position review. This is complaint! Can't you read?!
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Varsha N's update04 Dec 2024, 11:18
Reviewer Update
This was not a position review. This is complaint! Can't you read?!
Prime South Africa's replyOfficial
11 Dec 2024, 14:20 Dear Varsha N,
Thank you for your post. All client feedback greatly aids us in our aim to improve our internal processes and provide great customer service.
We wish to bring your attention that there are a few requirements that need to be in place for reimbur*****t to be made to a client. These are standard industry requirements that have proven to ensure no parties are prejudiced in the reimbur*****t process and may unfortunately take a little longer.
We confirm that your premium reimbur*****t request has been processed and paid into your bank account.
You will be pleased to hear that PMD has a skilled Market Conduct Team that specialises in ensuring our clients' voices are heard and aids in streamlining processes to secure a delightful client experience.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The Prime Team
Thank you for your post. All client feedback greatly aids us in our aim to improve our internal processes and provide great customer service.
We wish to bring your attention that there are a few requirements that need to be in place for reimbur*****t to be made to a client. These are standard industry requirements that have proven to ensure no parties are prejudiced in the reimbur*****t process and may unfortunately take a little longer.
We confirm that your premium reimbur*****t request has been processed and paid into your bank account.
You will be pleased to hear that PMD has a skilled Market Conduct Team that specialises in ensuring our clients' voices are heard and aids in streamlining processes to secure a delightful client experience.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The Prime Team
Prime South Africa's reply11 Dec 2024, 14:20
Official
Dear Varsha N,
Thank you for your post. All client feedback greatly aids us in our aim to improve our internal processes and provide great customer service.
We wish to bring your attention that there are a few requirements that need to be in place for reimbur*****t to be made to a client. These are standard industry requirements that have proven to ensure no parties are prejudiced in the reimbur*****t process and may unfortunately take a little longer.
We confirm that your premium reimbur*****t request has been processed and paid into your bank account.
You will be pleased to hear that PMD has a skilled Market Conduct Team that specialises in ensuring our clients' voices are heard and aids in streamlining processes to secure a delightful client experience.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The Prime Team
Thank you for your post. All client feedback greatly aids us in our aim to improve our internal processes and provide great customer service.
We wish to bring your attention that there are a few requirements that need to be in place for reimbur*****t to be made to a client. These are standard industry requirements that have proven to ensure no parties are prejudiced in the reimbur*****t process and may unfortunately take a little longer.
We confirm that your premium reimbur*****t request has been processed and paid into your bank account.
You will be pleased to hear that PMD has a skilled Market Conduct Team that specialises in ensuring our clients' voices are heard and aids in streamlining processes to secure a delightful client experience.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The Prime Team