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sithembiso N
1 reviews | Active since Mar 2015
13 Dec 2023, 20:50
Disappointing PMD
I lodged a claim on the 22 November 2023 having provided every document they needed but to my surprise I receive a call that says my information does not correspond with the documents because of my vehicle tracking device so if my tracking device could not capture that location of an accident then how is it my fault ? I need advice as PMD is now coming with blanked approach and I am every month paying. Them to provide a service in times of need but now they are not willing to cover my car for no apparent reason.
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Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
14 Dec 2023, 09:11Dear Sithembiso
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply14 Dec 2023, 09:11
Official
Dear Sithembiso
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
22 Dec 2023, 11:59Hello sithembiso N, Thank you for alerting us to your recent experience. We understand that it is disappointing that your claim was unsuccessful. At PMD, we take immense pride in paying all valid claims and in ensuring that all are claims are validated in line with transparency and fairness.
However, the submission of accurate information is essential to ensure the most objective outcome is reached. It if is for this reason that we take great care to verify the accuracy of independent evidence we rely on. We note that our Market Conduct Team has already reached out to you and will provide a further detailed explanation of your matter. Assuring you of our continued best efforts on your behalf.
Kind regards,
The PMD Team
However, the submission of accurate information is essential to ensure the most objective outcome is reached. It if is for this reason that we take great care to verify the accuracy of independent evidence we rely on. We note that our Market Conduct Team has already reached out to you and will provide a further detailed explanation of your matter. Assuring you of our continued best efforts on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply22 Dec 2023, 11:59
Official
Hello sithembiso N, Thank you for alerting us to your recent experience. We understand that it is disappointing that your claim was unsuccessful. At PMD, we take immense pride in paying all valid claims and in ensuring that all are claims are validated in line with transparency and fairness.
However, the submission of accurate information is essential to ensure the most objective outcome is reached. It if is for this reason that we take great care to verify the accuracy of independent evidence we rely on. We note that our Market Conduct Team has already reached out to you and will provide a further detailed explanation of your matter. Assuring you of our continued best efforts on your behalf.
Kind regards,
The PMD Team
However, the submission of accurate information is essential to ensure the most objective outcome is reached. It if is for this reason that we take great care to verify the accuracy of independent evidence we rely on. We note that our Market Conduct Team has already reached out to you and will provide a further detailed explanation of your matter. Assuring you of our continued best efforts on your behalf.
Kind regards,
The PMD Team