Disappointing PMD

Had a miner accident on the 30th.05.23 car was towed to PMD storage, as it was long weekend, had claim on the 2.05.23. Claim CL*** was approved on the 11/05.23 after I had complained for lack of updates. Today 17.05.23 called their prefered panelbeat and they confirmed they have not received car for repairmen. It's been three weeks without a car, three weeks of me calling them for updates, three weeks of inconvenience. Worse is, panelbeat has their SLA which will kick in only when they receive my car, meaning PMD would have taken a full month to for car bumper Nad radiator. Been with them for 6 years and this was the first time my car was towed, and PMD has shown me how little they care about their customers. Disappointed to the core. When I call them, they just say they will investigate, 6 days of investigating why car is not towed to the panelbeat, how pathetic. Escalation am told there is no one to talk to for answers, everything is systematical. PMD I still ask, can I assist you and hire someone to move car from your storage to the panelbeat since one of your own is failing to execute their duties?