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Monica M
1 reviews | Active since Apr 2020
06 Jan 2026, 18:01
Disappointed with my claim handled
I logged claim with prime of which as my understanding the insurer should take what I'm saying the person who assisted me requested the near trip report of which I don't see the need I find the insurance seems says not believing the area I was as the area has no Street and the road gravel and some street not even opened/leveled the hills the road is back I have been with many insurance I thought prime is better insurance interms of their claim process I'm so disappointed and with such treatment I mentioned the area where incident happened so information provided is enough don't see a need for netstar trip report
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Replies (2)
Prime South Africa's replyOfficial
07 Jan 2026, 07:23Hello Monica , thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply07 Jan 2026, 07:23
Official
Hello Monica , thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's replyOfficial
07 Jan 2026, 17:24Hello Monica M,
Thank you for sharing your concerns. We’re sorry to hear about your disappointment with the claims process.
At Prime, we aim to ensure all claims are handled fairly and accurately. The trip report was requested to independently verify the details of the incident, such as the location and route. This step is part of our standard process to ensure claims are assessed objectively and transparently.
Our Market Conduct Team will be in contact with you shortly to provide a detailed response and address your concerns further.
With Prime, enjoy peace of mind knowing our reduce-to-zero excess helps you save more over time while keeping your premiums affordable.
Kind regards,
The Prime South Africa Team
Thank you for sharing your concerns. We’re sorry to hear about your disappointment with the claims process.
At Prime, we aim to ensure all claims are handled fairly and accurately. The trip report was requested to independently verify the details of the incident, such as the location and route. This step is part of our standard process to ensure claims are assessed objectively and transparently.
Our Market Conduct Team will be in contact with you shortly to provide a detailed response and address your concerns further.
With Prime, enjoy peace of mind knowing our reduce-to-zero excess helps you save more over time while keeping your premiums affordable.
Kind regards,
The Prime South Africa Team
Prime South Africa's reply07 Jan 2026, 17:24
Official
Hello Monica M,
Thank you for sharing your concerns. We’re sorry to hear about your disappointment with the claims process.
At Prime, we aim to ensure all claims are handled fairly and accurately. The trip report was requested to independently verify the details of the incident, such as the location and route. This step is part of our standard process to ensure claims are assessed objectively and transparently.
Our Market Conduct Team will be in contact with you shortly to provide a detailed response and address your concerns further.
With Prime, enjoy peace of mind knowing our reduce-to-zero excess helps you save more over time while keeping your premiums affordable.
Kind regards,
The Prime South Africa Team
Thank you for sharing your concerns. We’re sorry to hear about your disappointment with the claims process.
At Prime, we aim to ensure all claims are handled fairly and accurately. The trip report was requested to independently verify the details of the incident, such as the location and route. This step is part of our standard process to ensure claims are assessed objectively and transparently.
Our Market Conduct Team will be in contact with you shortly to provide a detailed response and address your concerns further.
With Prime, enjoy peace of mind knowing our reduce-to-zero excess helps you save more over time while keeping your premiums affordable.
Kind regards,
The Prime South Africa Team