SP
Salome P
1 reviews | Active since Nov 2025
12 Nov 2025, 22:47
Disappointed. Regret changing to this company.
After all the photographs taken and emailed, debits being successful and continueous attempts of trying to get ahold of someone to assist me in confirmation of my cover, nobody wants to assist me. If wanting confirmation of cover is so much of a hassle imagine if i am in a situation and I need to claim.
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Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
13 Nov 2025, 07:43Hello Salome, we appreciate you bringing this to our attention.
Your feedback is important to us, and we’re currently investigating the matter. A detailed response will follow shortly – please check back or click “see more” to view it.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply13 Nov 2025, 07:43
Official
Hello Salome, we appreciate you bringing this to our attention.
Your feedback is important to us, and we’re currently investigating the matter. A detailed response will follow shortly – please check back or click “see more” to view it.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's replyOfficial
17 Nov 2025, 11:46 Hello Salome P,
Thank you for your post and for sharing your experience. We understand how important it is to have clarity and peace of mind regarding your insurance cover.
Thank you for your post and for sharing your experience. We understand how important it is to have clarity and peace of mind regarding your insurance cover.
At Prime, we are committed to providing a smooth, efficient, and hassle-free client service in every interaction. We are pleased to confirm that one of our consultants has since assisted you in sending a confirmation of cover letter, as well as your other policy documents.
Remember that you can simplify your insurance experience with Prime's self-service portal. Check your cover, update drivers, and get the documents you need in just a few clicks.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Prime South Africa's reply17 Nov 2025, 11:46
Official
Hello Salome P,
Thank you for your post and for sharing your experience. We understand how important it is to have clarity and peace of mind regarding your insurance cover.
Thank you for your post and for sharing your experience. We understand how important it is to have clarity and peace of mind regarding your insurance cover.
At Prime, we are committed to providing a smooth, efficient, and hassle-free client service in every interaction. We are pleased to confirm that one of our consultants has since assisted you in sending a confirmation of cover letter, as well as your other policy documents.
Remember that you can simplify your insurance experience with Prime's self-service portal. Check your cover, update drivers, and get the documents you need in just a few clicks.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team