KM
Kudzayishe M
1 reviews | Active since Jul 2022
28 Sept 2023, 14:14
Disappointed new client
I recently joined PMD as a client but really not happy with the service. I recently logged a claim for a MVA but does a customer really have to wait for 10 to 15 working days to get 1st contact from an insurer. Mind you this is a vehicle i use on a day to day basis and yes its still drivable but if something goes wrong whilst I am doing my work i am putting it down in writing now that i will not be held liable for any further damage to the vehicle. Please don't make a customer wait to get a service
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Replies (2)
Prime South Africa's replyOfficial
28 Sept 2023, 16:46Dear, Kudzayishe Mtendereki
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply28 Sept 2023, 16:46
Official
Dear, Kudzayishe Mtendereki
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
03 Oct 2023, 14:26 Dear M Kudzayishe
Thank you for your post.
At PMD, we pride ourselves on promptly paying all valid claims.
Rest assured that our validations are performed not for the sake of creating unnecessary delays but for the protection of all of our clients and to ensure that a fair outcome is reached on all claims.
It is standard practice in the industry at large to validate all registered claims.
A review of your claim confirms that your claim is still under validation and it is still within our preferred turnaround times.
Our Market Conduct Department will contact you to provide you with more detailed information regarding the validation of your claim.
it will undoubtedly please you to know that PMD offers up to 30 days of car hire benefits following those unforeseeable accidents which leave you without your vehicle.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for your post.
At PMD, we pride ourselves on promptly paying all valid claims.
Rest assured that our validations are performed not for the sake of creating unnecessary delays but for the protection of all of our clients and to ensure that a fair outcome is reached on all claims.
It is standard practice in the industry at large to validate all registered claims.
A review of your claim confirms that your claim is still under validation and it is still within our preferred turnaround times.
Our Market Conduct Department will contact you to provide you with more detailed information regarding the validation of your claim.
it will undoubtedly please you to know that PMD offers up to 30 days of car hire benefits following those unforeseeable accidents which leave you without your vehicle.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply03 Oct 2023, 14:26
Official
Dear M Kudzayishe
Thank you for your post.
At PMD, we pride ourselves on promptly paying all valid claims.
Rest assured that our validations are performed not for the sake of creating unnecessary delays but for the protection of all of our clients and to ensure that a fair outcome is reached on all claims.
It is standard practice in the industry at large to validate all registered claims.
A review of your claim confirms that your claim is still under validation and it is still within our preferred turnaround times.
Our Market Conduct Department will contact you to provide you with more detailed information regarding the validation of your claim.
it will undoubtedly please you to know that PMD offers up to 30 days of car hire benefits following those unforeseeable accidents which leave you without your vehicle.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for your post.
At PMD, we pride ourselves on promptly paying all valid claims.
Rest assured that our validations are performed not for the sake of creating unnecessary delays but for the protection of all of our clients and to ensure that a fair outcome is reached on all claims.
It is standard practice in the industry at large to validate all registered claims.
A review of your claim confirms that your claim is still under validation and it is still within our preferred turnaround times.
Our Market Conduct Department will contact you to provide you with more detailed information regarding the validation of your claim.
it will undoubtedly please you to know that PMD offers up to 30 days of car hire benefits following those unforeseeable accidents which leave you without your vehicle.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team