LM
Livhuwani M
1 reviews | Active since Jun 2021
23 Jun 2021, 16:12
Disappointed loyal client
My name is Livhuwani Muelelwa a loyal Prime Meridian Direct client since 2019 who have never missed any payment. I was involved in an accident on the 9th May 2021. I reported the accident on the same day and they took the car. I submitted every required document to them. Since then I've never received any feedback from them unless I use my own airtime for follow up. I had to rent out a car to take my wife to work and kids to school which is taking a strain on my finances. Last weekend I had to go to Venda from Johannesburg to a funeral and had to rent out a car again. Whenever I do follow up I'm being told that they are still investigating. It's being a month now since they are investigating.
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Replies (2)
Prime South Africa's replyOfficial
23 Jun 2021, 16:41Dear Livhuwani M,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply23 Jun 2021, 16:41
Official
Dear Livhuwani M,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
29 Jun 2021, 07:39Dear Livhuwani M,
Client service is extremely important to us. We appreciate the feedback you have provided and the time you have taken to bring your concern to our attention.
We are surprised to hear of your displeasure with the service you have received during the validation of your claim as a review of your interaction with our staff members revealed that we did indeed provide you with regular feedback regarding the progress of your claim using various means of communication.
Notwithstanding the above, our claims department is working diligently to ensure that the validation of your claim is swiftly concluded.
We are of course, pleased to re-confirm that unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period of time.
Assuring you of our continued best endeavours on your behalf.
The PMD Team.
Client service is extremely important to us. We appreciate the feedback you have provided and the time you have taken to bring your concern to our attention.
We are surprised to hear of your displeasure with the service you have received during the validation of your claim as a review of your interaction with our staff members revealed that we did indeed provide you with regular feedback regarding the progress of your claim using various means of communication.
Notwithstanding the above, our claims department is working diligently to ensure that the validation of your claim is swiftly concluded.
We are of course, pleased to re-confirm that unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period of time.
Assuring you of our continued best endeavours on your behalf.
The PMD Team.
Prime South Africa's reply29 Jun 2021, 07:39
Official
Dear Livhuwani M,
Client service is extremely important to us. We appreciate the feedback you have provided and the time you have taken to bring your concern to our attention.
We are surprised to hear of your displeasure with the service you have received during the validation of your claim as a review of your interaction with our staff members revealed that we did indeed provide you with regular feedback regarding the progress of your claim using various means of communication.
Notwithstanding the above, our claims department is working diligently to ensure that the validation of your claim is swiftly concluded.
We are of course, pleased to re-confirm that unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period of time.
Assuring you of our continued best endeavours on your behalf.
The PMD Team.
Client service is extremely important to us. We appreciate the feedback you have provided and the time you have taken to bring your concern to our attention.
We are surprised to hear of your displeasure with the service you have received during the validation of your claim as a review of your interaction with our staff members revealed that we did indeed provide you with regular feedback regarding the progress of your claim using various means of communication.
Notwithstanding the above, our claims department is working diligently to ensure that the validation of your claim is swiftly concluded.
We are of course, pleased to re-confirm that unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period of time.
Assuring you of our continued best endeavours on your behalf.
The PMD Team.