Disappointed Female involved in a hit and run with a bus

I was involved in a hit and run on the 20th March 2025, A bus drove into me. I am a first-time driver, and my car is brand new. I left home at half 5 on my way to work. A bus wanted to overtake a bus Infront of him on the yellow lane, I was in my left lane. The bus never checked the blind spots, and the back part of the bus smashed the left side of my car. Bus driver continued driving without stopping, I was panicking, I was scared, nervous and unfortunately couldn't get the details of the bus or the driver. I logged a claim; everything was approved my excess fee is R11600.00 due to lack of information of the third party's details. According to Prime I am liable to pay the extra excess fee due to lack of information. Number one I am a woman, driving alone, on a freeway where i am surrounded with bushes and oncoming traffic. As per Prime if I was not unconscious, I could have still gotten the third party's details. I feel that this is unfair as I explained over and over again how the incident took place. Prime does not care about the life of the insurer; I am highly disappointed as Prime was highly recommended. I have never missed a payment, this is my first claim, I cannot be transferred to the claims manager.

I will be moving my insurance, and I cannot recommend Prime. Unfortunately, I am highly disappointed excess fee of R4,150 to R11,600.00 it is absolutely ridiculous considering that i have explained over and over!!!!