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Melusi M
1 reviews | Active since Nov 2024
25 Nov 2024, 10:44
Disappointed
After I have put my faith on this car insurance I got so disappointed dismally in my life whenever I needed PMD to step up as they will always promise but I got terrified with a lame explanation that was given to me. So I had an accident during May and I was on a comprehensive cover, I was the one at fault for the accident however to my surprise this insurance also declined the 3rd party claim with no reason as to why they couldn't fix their car. I was disappointed to a point were I wouldn't even recommend PMD to anyone. I have learned the hard way. They will promise you all of these nice things and whenever you need them they nowhere to be found and your hard earned money is gone.
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Prime South Africa's replyOfficial
29 Nov 2024, 11:59Hello Melusi M,
We appreciate your message.
At Prime, we take pride in our commitment to ensuring that our policyholders have a complete understanding of the products they purchase. We strive to ensure that all our clients fully grasp the provisions of their policy through our customer-friendly purchase policy documents and our clear and interactive purchase calls.
We understand your disappointment with the outcome of your claim. While insurance is designed to protect you in the event of an accident, it is important to note that coverage is subject to the terms and conditions of your policy. Unfortunately, failure to stop is not covered by your policy.
Our Market Conduct Team will reach out to you to provide detailed communication on the matter.
Prime offers a fixed premium for 2 years on claim-free policies! You can obtain a quote through our user-friendly website at www.prime.co.za.
Assuring you of our continued best endeavors on your behalf.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply29 Nov 2024, 11:59
Official
Hello Melusi M,
We appreciate your message.
At Prime, we take pride in our commitment to ensuring that our policyholders have a complete understanding of the products they purchase. We strive to ensure that all our clients fully grasp the provisions of their policy through our customer-friendly purchase policy documents and our clear and interactive purchase calls.
We understand your disappointment with the outcome of your claim. While insurance is designed to protect you in the event of an accident, it is important to note that coverage is subject to the terms and conditions of your policy. Unfortunately, failure to stop is not covered by your policy.
Our Market Conduct Team will reach out to you to provide detailed communication on the matter.
Prime offers a fixed premium for 2 years on claim-free policies! You can obtain a quote through our user-friendly website at www.prime.co.za.
Assuring you of our continued best endeavors on your behalf.
Kind regards,
The Prime SA Team
The Prime SA Team