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Nontsomikazi N
1 reviews | Active since Oct 2022
06 Mar 2025, 13:24
Disappointed
I registered a claim on the 24 February 2025. On Thursday, the 27 February 2025 I received a call that my car will be taken to the panel beater but it was still at the storage since then. I called yesterday 05 March 2025, making a follow-up on that and I was told arrangements have been made to take the car to the panel beater. I phoned today 06 March 2025, still got the same story. The lady working on my claim is dragging her feet because she leave claims half done. My car has been at the storage since 23 February 2025. I'm really disappointed with the service I am receiving.
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Replies (2)
Prime South Africa's replyOfficial
06 Mar 2025, 14:40Dear Nontsomikazi,thank you for bringing this to our attention. We are sorry to hear about your experience and are committed to resolving this matter. We will acknowledge your complaint in writing within 48 hours. Kind regards, the Prime SA team.
Prime South Africa's reply06 Mar 2025, 14:40
Official
Dear Nontsomikazi,thank you for bringing this to our attention. We are sorry to hear about your experience and are committed to resolving this matter. We will acknowledge your complaint in writing within 48 hours. Kind regards, the Prime SA team.
Prime South Africa's replyOfficial
31 Mar 2025, 07:10 Hi Nontsomikazi,
Thank you for sharing your thoughts with us!
Rest assured that we always do all in our power to avoid delays during the repair process. We pride ourselves in ensuring that vehicles are returned to clients in a good repaired condition.
One of our team members who specializes in customer support will be reaching out to you soon to discuss your issues and provide more information. Your feedback is really valuable to us, as it helps us improve and ensure a better experience for everyone.
A review of your claim shows that the vehicle has been assessed and a quotation is currently being reviewed by our assessors. Once authorisation has been sent the repair process will commence.
At Prime, we pride ourselves on offering value-for-money insurance products paired with personalised service to make you feel like part of our family. Your feedback helps us improve and continue delivering on this promise.
Best wishes,
The Prime Team
Thank you for sharing your thoughts with us!
Rest assured that we always do all in our power to avoid delays during the repair process. We pride ourselves in ensuring that vehicles are returned to clients in a good repaired condition.
One of our team members who specializes in customer support will be reaching out to you soon to discuss your issues and provide more information. Your feedback is really valuable to us, as it helps us improve and ensure a better experience for everyone.
A review of your claim shows that the vehicle has been assessed and a quotation is currently being reviewed by our assessors. Once authorisation has been sent the repair process will commence.
At Prime, we pride ourselves on offering value-for-money insurance products paired with personalised service to make you feel like part of our family. Your feedback helps us improve and continue delivering on this promise.
Best wishes,
The Prime Team
Prime South Africa's reply31 Mar 2025, 07:10
Official
Hi Nontsomikazi,
Thank you for sharing your thoughts with us!
Rest assured that we always do all in our power to avoid delays during the repair process. We pride ourselves in ensuring that vehicles are returned to clients in a good repaired condition.
One of our team members who specializes in customer support will be reaching out to you soon to discuss your issues and provide more information. Your feedback is really valuable to us, as it helps us improve and ensure a better experience for everyone.
A review of your claim shows that the vehicle has been assessed and a quotation is currently being reviewed by our assessors. Once authorisation has been sent the repair process will commence.
At Prime, we pride ourselves on offering value-for-money insurance products paired with personalised service to make you feel like part of our family. Your feedback helps us improve and continue delivering on this promise.
Best wishes,
The Prime Team
Thank you for sharing your thoughts with us!
Rest assured that we always do all in our power to avoid delays during the repair process. We pride ourselves in ensuring that vehicles are returned to clients in a good repaired condition.
One of our team members who specializes in customer support will be reaching out to you soon to discuss your issues and provide more information. Your feedback is really valuable to us, as it helps us improve and ensure a better experience for everyone.
A review of your claim shows that the vehicle has been assessed and a quotation is currently being reviewed by our assessors. Once authorisation has been sent the repair process will commence.
At Prime, we pride ourselves on offering value-for-money insurance products paired with personalised service to make you feel like part of our family. Your feedback helps us improve and continue delivering on this promise.
Best wishes,
The Prime Team