Disappointed, dissatisfied and about to move to another insurance.

I'm honestly a bit disappointed in the service I've received, mainly because I chose PMD because of the reviews here on hello peter. Either way, I filed a claim using the app (which deserves its own 1 star rating and scathing review itself, but that's a story for another day). Ok so I filed my claim on the 7th of April, on the 21st of April they finally got back to me and said I should go to Farber Coachworks in Lansdowne to get the quotation. No issues there, service was nice and they (Farber coachworks) said they'd email PMD the quotation since they work with them and they'd copy me in on the email. Today, May 5, there's been no communication from Farber Coachworks or PMD. I communicated to PMD that I haven't received any quotation from their pals (Farber coachworks) and when I call their pals, the phone is not picked up. Cool, now I have to drive to Lansdowne again to enquire what's up because I guess they're not about to send the quotation without me complaining. The consultants I spoke to at PMD were very polite though I won't lie, their names are Pearl and Gugulethu. However, politeness is meaningless if I don't get the service I pay for. Hopefully this will move PMD to actually do something with my claim and for the love of Jesus, please please please build that app of yours from scratch. It really is not user friendly. I can't view the status of my claim and it really doesn't make me feel assured that should I need help from you guys at night on the road, I'll get it. Thank you.