TP
Thabani P
1 reviews | Active since Apr 2022
28 Apr 2022, 01:05
Disappointed client, lack of service
Hi PMD, had an accident last week Tuesday which was not my fault as someone bumbed me and potentially got hijacked and today it's Thursday with no feedback regarding my claim. How long does one have to wait whether the claim has been approved or not. I exited my insurance as one of your consultants has been for ever calling me telling me how good you guys are and I got hooked up and joined you with hopes that I will have a peace of mind in days like these however the experience hasn't been pleasant thus far as I really don't know where the hold up is with my claim and I need my car fixed urgently as my life is really difficult without it. I need feedback urgently : Thabani Phakathi ***
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Replies (3)
Prime South Africa's replyOfficial
28 Apr 2022, 07:49Dear Thabani P,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
The PMD Team
Prime South Africa's reply28 Apr 2022, 07:49
Official
Dear Thabani P,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
The PMD Team
Prime South Africa's replyOfficial
02 May 2022, 20:33Dear Thabani P,
Client service is extremely important to us, we therefore appreciate the time you have taken to bring your frustration to our attention.
At PMD we always do all in our power to finalise our claims expeditiously. You can be assured that the more time it takes us to investigate your claim, the more it costs both of us.
During the claim’s validation stage and assessment process, information supp**** by clients’ needs to be verified and validated by independent sources as far as possible to enable us to make an objective decision.
A review of the communication on the claim confirms that our staff has kept you as well informed as can be reasonably expected. We are pleased to confirm that your claim was approved within the preferred turnaround time and one of our friendly Claim Service staff have already contacted you with the good news.
It will undoubtedly please you to know that PMD offers 15 or 30 day car hire options for those unforeseeable incidents when you are rendered immobile.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply02 May 2022, 20:33
Official
Dear Thabani P,
Client service is extremely important to us, we therefore appreciate the time you have taken to bring your frustration to our attention.
At PMD we always do all in our power to finalise our claims expeditiously. You can be assured that the more time it takes us to investigate your claim, the more it costs both of us.
During the claim’s validation stage and assessment process, information supp**** by clients’ needs to be verified and validated by independent sources as far as possible to enable us to make an objective decision.
A review of the communication on the claim confirms that our staff has kept you as well informed as can be reasonably expected. We are pleased to confirm that your claim was approved within the preferred turnaround time and one of our friendly Claim Service staff have already contacted you with the good news.
It will undoubtedly please you to know that PMD offers 15 or 30 day car hire options for those unforeseeable incidents when you are rendered immobile.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
TP
Thabani P's updateReviewer Update
10 May 2022, 22:13Hi PMD,
I am still very unhappy with the way you are handling my claim and the delays associated with this for whatever reason, I find this really unacceptable!!!!.
I put through a claim on the 19th of April 2022 and on the 28th of April you sent me an email to confirm that my claim has been approved and you will be taking my vehicle to Barneys panel beaters for assessment, this happened after me raising a big complaint about your lack of service
1. The arrangement with the towing company was not done as I had to do it myself for my vehicle to be towed from my house to Barneys.
2. I got an sms from you saying my vehicle will be moved from Barneys to Re-new it and later on last week I got a call from a lady saying that my car won’t be taken to re-new it anymore as it will be repaired by Barneys panel beaters and I asked her if she has given feedback or a go ahead to the panel beater and she confirmed that everything was arranged which is obviously a lie, this was sometime last week when I got this call .
3. This morning when I call Barneys they are telling me that there is no communication from PMD insurance yet regarding the quotation that they sent to you on the 3rd of May at 11am and no instruction given to them to start with the repairs, but why do I have to be the one doing someone’s job in this whole process???( WAHT HAPPENED TO PROFESSIONALISM PMD???)
4. After the call with Barneys I called PMD claims department and spoke to Andile (Friendly guy) and kept me on hold seeking for feedback from the lady (Lebo Mamakoko) who should communicate with panel beaters and this lady was not there and Andile promised to call me back for feedback once this lady (Lebo) becomes available, I called again during the day and spoke to Liso and later on with Lorrenda of which they were both very friendly but talking to the panel beater was not something within their line of work. .
I really need feedback on this before I take this matter further as this is really unacceptable and every-time when you communicate with the panel beater in writing please copy me (***) as I need to know what’s going on with my vehicle repairs as it’s almost a month now and nothing whatsoever has been done.
Someone is not doing their job here and why do clients have to suffer like this?
Dear Clients, PMD premiums are affordable that I can promise you however their claims process is the worst eveeeeeer and I regret exiting my previous insurer unless PMD jack up their service standards and change my perception about them as currently they have given me a very bitter taste.
Someone is not doing their job here and why do clients have to suffer like this?
Dear Clients, PMD premiums are affordable that I can promise you however their claims process is the worst eveeeeeer and I regret exiting my previous insurer unless PMD jack up their service standards and change my perception about them as currently they have given me a very bitter taste.
I am extremely unhappy about this.
Thabani Phakathi
TP
Thabani P's update10 May 2022, 22:13
Reviewer Update
Hi PMD,
I am still very unhappy with the way you are handling my claim and the delays associated with this for whatever reason, I find this really unacceptable!!!!.
I put through a claim on the 19th of April 2022 and on the 28th of April you sent me an email to confirm that my claim has been approved and you will be taking my vehicle to Barneys panel beaters for assessment, this happened after me raising a big complaint about your lack of service
1. The arrangement with the towing company was not done as I had to do it myself for my vehicle to be towed from my house to Barneys.
2. I got an sms from you saying my vehicle will be moved from Barneys to Re-new it and later on last week I got a call from a lady saying that my car won’t be taken to re-new it anymore as it will be repaired by Barneys panel beaters and I asked her if she has given feedback or a go ahead to the panel beater and she confirmed that everything was arranged which is obviously a lie, this was sometime last week when I got this call .
3. This morning when I call Barneys they are telling me that there is no communication from PMD insurance yet regarding the quotation that they sent to you on the 3rd of May at 11am and no instruction given to them to start with the repairs, but why do I have to be the one doing someone’s job in this whole process???( WAHT HAPPENED TO PROFESSIONALISM PMD???)
4. After the call with Barneys I called PMD claims department and spoke to Andile (Friendly guy) and kept me on hold seeking for feedback from the lady (Lebo Mamakoko) who should communicate with panel beaters and this lady was not there and Andile promised to call me back for feedback once this lady (Lebo) becomes available, I called again during the day and spoke to Liso and later on with Lorrenda of which they were both very friendly but talking to the panel beater was not something within their line of work. .
I really need feedback on this before I take this matter further as this is really unacceptable and every-time when you communicate with the panel beater in writing please copy me (***) as I need to know what’s going on with my vehicle repairs as it’s almost a month now and nothing whatsoever has been done.
Someone is not doing their job here and why do clients have to suffer like this?
Dear Clients, PMD premiums are affordable that I can promise you however their claims process is the worst eveeeeeer and I regret exiting my previous insurer unless PMD jack up their service standards and change my perception about them as currently they have given me a very bitter taste.
Someone is not doing their job here and why do clients have to suffer like this?
Dear Clients, PMD premiums are affordable that I can promise you however their claims process is the worst eveeeeeer and I regret exiting my previous insurer unless PMD jack up their service standards and change my perception about them as currently they have given me a very bitter taste.
I am extremely unhappy about this.
Thabani Phakathi