IS
Isrom S
1 reviews | Active since Aug 2022
10 Aug 2022, 17:07
Disappointed client
I am having the worst experience with this Insurer. My vehicle has been taken in for body repair and it's now 6months since they took it. They keep on giving me lumsy excuse about back parts order till of this day. 6 months without source of transport, No courtesy. I even logged a formal complain on thier complaint platform but did not even bother to attend to it or acknowledge it .
I'm very disappointed, I won't even recommend this Insurer to anyone else.
Helpful (0)
Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
10 Aug 2022, 17:35Dear Isrom rakolobe S ,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply10 Aug 2022, 17:35
Official
Dear Isrom rakolobe S ,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
12 Aug 2022, 14:41 Dear Isrom rakolobe S Thank you for your post. We pride ourselves in ensuring that vehicles are returned to clients in a good repaired condition. To achieve this we encourage all repairs to be completed by a SAMBRA approved repairer on our panel who has been carefully vetted to ensure that the best possible workmanship and service is provided to our clients. It is sometimes the case that the repair process is affected by a number of factors which is outside the control of both the repairer and ourselves, such as the delay on parts due to back order. We confirm that our Outcome Processing Team has been working with the repairer to follow up with the parts supplier to get the parts delivered as soon as possible to allow your vehicle to be repaired with the appropriate industry standard. Nonetheless, our Market Conduct Team has been alerted to your queries and will provide you with comprehensive feedback shortly. It will undoubtedly please you to know that PMD offers up to 30 days of car hire benefits following those unforeseeable accidents which leave you without your vehicle
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply12 Aug 2022, 14:41
Official
Dear Isrom rakolobe S Thank you for your post. We pride ourselves in ensuring that vehicles are returned to clients in a good repaired condition. To achieve this we encourage all repairs to be completed by a SAMBRA approved repairer on our panel who has been carefully vetted to ensure that the best possible workmanship and service is provided to our clients. It is sometimes the case that the repair process is affected by a number of factors which is outside the control of both the repairer and ourselves, such as the delay on parts due to back order. We confirm that our Outcome Processing Team has been working with the repairer to follow up with the parts supplier to get the parts delivered as soon as possible to allow your vehicle to be repaired with the appropriate industry standard. Nonetheless, our Market Conduct Team has been alerted to your queries and will provide you with comprehensive feedback shortly. It will undoubtedly please you to know that PMD offers up to 30 days of car hire benefits following those unforeseeable accidents which leave you without your vehicle
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team