XJ
Xolile J
1 reviews | Active since Oct 2024
02 Dec 2025, 12:24
Disappointed client
I am dissatisfied with the service with Prime South Africa.
Helpful (0)
Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
02 Dec 2025, 16:07Hello Xolile, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply02 Dec 2025, 16:07
Official
Hello Xolile, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's replyOfficial
05 Dec 2025, 08:56Hello Xolile J,
Thank you for your post. We appreciate you taking the time to share your experience with us.
We understand how disappointing it can be when expectations are not met. At Prime, we are dedicated to ensuring that our clients receive fair outcomes and quality service, which remains a cornerstone of our commitment to you.
To ensure your concern is resolved fully, our Market Conduct Team has already been alerted to your post and has been in contact with you.
As you may know, Prime has a skilled Market Conduct Team that specialises in ensuring that our clients' voices are heard and helps in streamlining processes to secure a delightful client experience.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply05 Dec 2025, 08:56
Official
Hello Xolile J,
Thank you for your post. We appreciate you taking the time to share your experience with us.
We understand how disappointing it can be when expectations are not met. At Prime, we are dedicated to ensuring that our clients receive fair outcomes and quality service, which remains a cornerstone of our commitment to you.
To ensure your concern is resolved fully, our Market Conduct Team has already been alerted to your post and has been in contact with you.
As you may know, Prime has a skilled Market Conduct Team that specialises in ensuring that our clients' voices are heard and helps in streamlining processes to secure a delightful client experience.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
The Prime SA Team