Disappointed Client

I'm very disappointed with PMD. They were up to speed with the claim process till they sent me an AOL on the 20th of September. I questioned the ridiculous excess charged and thats when i learned how unprofessional they can be. They started to ignore me. They ignored my query instead they send me messages threatening that if i delay the signing then my claim will lapse. To this day they still have not responded to may emails, SMSs, & WhatsAPP DMs. I do not know if this is a tactic for my claim to lapse so they can pocket the settlement or what. I called yesterday, i spoke to a lady who also attested that the excess they charge was inaccurate. She assured me that she will revert with proper feedback by end of yesterday which she never did. I called them again this morning and the lady kept me on hold for as long as she could till she decided to cut the call. As is, its almost an hour since my call was cut and still she has not even bothered to return my call. I'm still awaiting the reviewed AOL.