Disappointed

I took out a PMD policy in August, this year if i am not mistaken. For some reason the was no money in account to pay as result my policy lapsed. A retention consultant called, i told him that i just took out a policy and i am not going to cancel it, because the provide was very helpful to me. I told him maybe October but he call me first, i never picked his called and he went ahead to activate the policy without my concern. I was suprised to see a return debit order, which i was charged for by my bank at my expense. I called them and spoke to same retention consultant and he still did not cancel my policy to date, i just got an sms that they are going debit my account again. I made it clear with my last call, that i am not interested and never authorized the reinstatement. Worse part i even emailed and to date nothing has been done.