mM
minky M
1 reviews | Active since Oct 2017
25 Mar 2025, 10:31
Disappointed
I was So disappointed with PMD in Sunday the 23 March 2025 I had a breakdown in an unsafe area and called them for assistance the consultant told me that the tow truck will come and assist me, No tow truck came or even called me and no one came to assist me, I had to risk my life and stopped the passing vehicles for assistance even though I knew that stopping or calling strangers for help is not safe I had to do it because the people that. Input my trust in (PMD) did not bother helping and it was getting dark and I am a lady in the middle of the jungle,
I will never recommend PMD to anyone
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Replies (2)
Prime South Africa's replyOfficial
25 Mar 2025, 15:07 Dear Minky, we regret to hear about your dissatisfaction and appreciate you letting us know. We will acknowledge your complaint in writing within 48 hours. Thank you for your patience. Kind regards, the Prime SA team.
Prime South Africa's reply25 Mar 2025, 15:07
Official
Dear Minky, we regret to hear about your dissatisfaction and appreciate you letting us know. We will acknowledge your complaint in writing within 48 hours. Thank you for your patience. Kind regards, the Prime SA team.
Prime South Africa's replyOfficial
28 Mar 2025, 09:54Hello Minky M,
Thank you for taking the time to share your experience with us.
We understand how distressing it must have been to face such a situation. Your safety and peace of mind are very important to us, and we are committed to ensuring that our clients receive the assistance they need when it matters most.
Our team is currently reviewing the details of your case. A member of our internal complaints team will be in touch with you shortly to provide detailed feedback and address your concerns.
At Prime SA, our policies include benefits like zero excess after a certain period, giving you added peace of mind while saving you money.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Prime South Africa's reply28 Mar 2025, 09:54
Official
Hello Minky M,
Thank you for taking the time to share your experience with us.
We understand how distressing it must have been to face such a situation. Your safety and peace of mind are very important to us, and we are committed to ensuring that our clients receive the assistance they need when it matters most.
Our team is currently reviewing the details of your case. A member of our internal complaints team will be in touch with you shortly to provide detailed feedback and address your concerns.
At Prime SA, our policies include benefits like zero excess after a certain period, giving you added peace of mind while saving you money.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team