TM
Thabile M
1 reviews | Active since May 2014
22 Apr 2026, 10:45
Disappointed and seeking justice client
My car was parked on the yard at home strangely it moved to the edge of the yard, rolled over & landed on its roof om my neibor's yard Prime Meridian rwfused to honor the claim instead i was accused of lying, they said my car was not parked at home but it was somewhere else. They cannot it be trusted because they did not do justice.
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Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
22 Apr 2026, 11:55Hello Thabile, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply22 Apr 2026, 11:55
Official
Hello Thabile, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's replyOfficial
24 Apr 2026, 15:50Hello Thabile rosemary M,
Thank you for sharing your experience. We understand how disappointing it is to have an unsuccessful claim.
At Prime, we assess all claims fairly and transparently because we understand the real impact our decisions can have. That’s why every decision is supported by independent evidence and reviewed by our underwriting insurer to ensure the right outcome before finalization.
Our records show that our validation process was compromised as information was withheld or misrepresented when your claim was registered. Approving your claim under these circumstances could undermine fairness to other policyholders.
Our Market Conduct team has already been alerted and will be in contact with you to provide further clarity.
As you may know, Prime has a skilled Market Conduct Team that specialises in ensuring that our clients' voices are heard while guaranteeing fair outcomes.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Prime South Africa's reply24 Apr 2026, 15:50
Official
Hello Thabile rosemary M,
Thank you for sharing your experience. We understand how disappointing it is to have an unsuccessful claim.
At Prime, we assess all claims fairly and transparently because we understand the real impact our decisions can have. That’s why every decision is supported by independent evidence and reviewed by our underwriting insurer to ensure the right outcome before finalization.
Our records show that our validation process was compromised as information was withheld or misrepresented when your claim was registered. Approving your claim under these circumstances could undermine fairness to other policyholders.
Our Market Conduct team has already been alerted and will be in contact with you to provide further clarity.
As you may know, Prime has a skilled Market Conduct Team that specialises in ensuring that our clients' voices are heard while guaranteeing fair outcomes.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team