MP
Mpho P
1 reviews | Active since Jul 2022
30 Jul 2022, 08:55
Disappointed and paid for services I never signed for
The worst mistake I made was joining this company the second time after I had a policy with them for my older car and had no claims. I had an accident last year, was taken from pillar to post, the took my car to a storage that I later had to pay when they rejected the claim...
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Replies (2)
Prime South Africa's replyOfficial
01 Aug 2022, 08:10Dear Mpho P,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
The PMD Team
Prime South Africa's reply01 Aug 2022, 08:10
Official
Dear Mpho P,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
The PMD Team
Prime South Africa's replyOfficial
04 Aug 2022, 20:06Dear Mpho P,
Thank you for your post.
At PMD we ensure that all our clients are made aware of the provisions of their policy through our customer-friendly policy documents which are clear and concise. As you are aware, the Prime Motor Comprehensive policy affords clients the benefit of towing and storage in an event that a registered claim is approved following the validation thereof. We guarantee no storage cost during claim validation process.
Our Market Conduct Team will be in contact with you to provide you comprehensive feedback regarding your matter.
It will no doubt delight you to learn that PMD provides a wide range of roadside assistance benefits which cater to all your needs. From assistance with a changing a flat tyre to delivering of fuel when you are in need, we always attend when our clients are in need.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team.
Prime South Africa's reply04 Aug 2022, 20:06
Official
Dear Mpho P,
Thank you for your post.
At PMD we ensure that all our clients are made aware of the provisions of their policy through our customer-friendly policy documents which are clear and concise. As you are aware, the Prime Motor Comprehensive policy affords clients the benefit of towing and storage in an event that a registered claim is approved following the validation thereof. We guarantee no storage cost during claim validation process.
Our Market Conduct Team will be in contact with you to provide you comprehensive feedback regarding your matter.
It will no doubt delight you to learn that PMD provides a wide range of roadside assistance benefits which cater to all your needs. From assistance with a changing a flat tyre to delivering of fuel when you are in need, we always attend when our clients are in need.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team.