AN
Aphiwe N

1 reviews | Active since Sept 2021

27 Feb 2024, 10:16

Disappointed and Frustrated I am with Prime Meridian Direct(PMD)

I cannot emphasize enough how utterly disappointed and frustrated I am with Prime Meridian Direct(PMD). Three months ago, I initiated a claim with them, expecting timely assistance and support during a challenging time. Instead, I've been subjected to nothing but a painful back-and-forth process that has left me feeling stranded and distressed. Despite my relentless efforts to provide all necessary documentation and comply with their requirements, Prime Meridian Direct(PMD) has continuously failed to provide clear answers regarding the status of my claim. Meanwhile, I've been accumulating costs that they cannot even confirm they will cover, adding insult to injury. What's even more infuriating is the fact that I've been a responsible policyholder, ensuring that not a single installment was missed. Yet, Prime Meridian Direct(PMD) seems to have no regard for their customers' well-being, continuously taking us for a ride with their unprofessional and inconsiderate behavior. I urge anyone considering Prime Meridian Direct(PMD) to think twice before placing their trust in them. This company's lack of professionalism and disregard for their customers' needs is simply unacceptable. Save yourself the headache and look elsewhere for reliable and trustworthy car insurance. In summary, Prime Meridian Direct(PMD) has proven to be nothing short of a disappointment. Don't make the same mistake I did – steer clear of this company at all costs.

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Replies (3)
Prime South Africa
Prime South Africa's reply27 Feb 2024, 13:07
Official
Dear  Aphiwe 

Thank you for taking the time to raise this matter with us. 
We have located your policy and commit to providing preliminary feedback within two business days. 
Assuring you of our continued best endeavours. 

Kind regards, 
 The PMD Team 
Prime South Africa
Prime South Africa's reply04 Mar 2024, 07:14
Official
 
Hello Aphiwe N,

Thank you for your post. We value all feedback as we continuously strive to improve our services. 

Rest assured that our validations are performed not for the sake of creating unnecessary delays but for the protection of all our clients and to ensure that a fair outcome is reached on all claims. 

We are pleased to note that you have been well informed throughout the process. Our Market Conduct Team will be in contact with you to offer further clarity on this matter. 

It will undoubtedly please you to know that PMD offers 15 or 30-day car hire options for those unforeseeable incidents when you are rendered immobile. 

Assuring you of our continued best endeavours 

Kind regards, 

PMD Team

AN
Aphiwe N's update04 Mar 2024, 09:49
Reviewer Update
Hi PMD



I appreciate your response, Despite previous escalations and assurances of a resolution within two days, I find myself still grappling with uncer*****y and a lack of concrete information. The continuous back-and-forth communication only exacerbates the situation, bringing me back to the very issue I initially raised.



At this point, I urgently require clarity and a definitive timeline for the resolution of my claim. I cannot overstate the impact this delay is having on my daily life and financial well-being.



I urge you to prioritize my case, escalate it to the necessary authorities if needed, and provide me with a comprehensive update on the steps being taken to expedite the process.



Please understand that I expect nothing less than a prompt and satisfactory resolution to this matter. Your immediate attention to this issue is greatly appreciated.