ZM
Zwelithini M
1 reviews | Active since Feb 2026
19 Feb 2026, 08:49
Disappointed
My claim was declined and they told me now I owe them R4700
Helpful (0)
Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
19 Feb 2026, 12:14Hello Zwelithini, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply19 Feb 2026, 12:14
Official
Hello Zwelithini, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's replyOfficial
20 Feb 2026, 13:35Hello Zwelithini M,
Thank you for your post. We were surprised to see this review, particularly as the costs you’re unhappy about relate directly to how the car was used versus what was agreed at the start of your cover.
At Prime, we aim to make our cover as clear and transparent as possible so that clients can understand when a claim, and any related costs, will be covered under the policy. As you know, our policies are personal lines products, which means that we don’t offer commercial use insurance. Yet, at claim stage, we discovered that your car is used commercially, contradicting the agreed terms for cover. Insuring your car incorrectly can lead to preventable costs from your own pocket.
Our Market Conduct team has been alerted and is already in contact with you to provide further clarity.
For approved claims, Prime’s 24-hour nationwide towing network helps get your car to a place of safety quickly and efficiently, giving clients peace of mind when they need it most.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply20 Feb 2026, 13:35
Official
Hello Zwelithini M,
Thank you for your post. We were surprised to see this review, particularly as the costs you’re unhappy about relate directly to how the car was used versus what was agreed at the start of your cover.
At Prime, we aim to make our cover as clear and transparent as possible so that clients can understand when a claim, and any related costs, will be covered under the policy. As you know, our policies are personal lines products, which means that we don’t offer commercial use insurance. Yet, at claim stage, we discovered that your car is used commercially, contradicting the agreed terms for cover. Insuring your car incorrectly can lead to preventable costs from your own pocket.
Our Market Conduct team has been alerted and is already in contact with you to provide further clarity.
For approved claims, Prime’s 24-hour nationwide towing network helps get your car to a place of safety quickly and efficiently, giving clients peace of mind when they need it most.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
The Prime SA Team