aM
ak M
1 reviews | Active since May 2022
26 May 2022, 13:35
Disappoint at very bad service
Please don't take an insurance with PMD. They cant even send an assessor to assess a car. Apparently they need to tow the car to their approved Panel Beaters. Dial Direct, Budget and Outsurance are better companies. I cant even get feedback on their escalation and dispute process. In 10 days I have called the call centre more than 50 times. The rating is actually zero and not 1 star. They never respond to emails even if the ombudsman is included. Before signing up if you do ask them for individual emails and verify their response. I seem only able to obtain generic emails. Wonder if they are POPI compliant.
Helpful (0)
Replies (6)0
Replies (6)aM
ak M's updateReviewer Update
26 May 2022, 13:58They also ask for stupid things like your car service history and pictures of areas that are not part of the accident. They dont request all information in one call or email. When you call them to confirm emails received they will waste your time and calls looking for the information.
aM
ak M's update26 May 2022, 13:58
Reviewer Update
They also ask for stupid things like your car service history and pictures of areas that are not part of the accident. They dont request all information in one call or email. When you call them to confirm emails received they will waste your time and calls looking for the information.
Prime South Africa's replyOfficial
26 May 2022, 14:30Dear Ak M,
Thank you for taking the time to raise this matter with us.
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
The PMD Team
Prime South Africa's reply26 May 2022, 14:30
Official
Dear Ak M,
Thank you for taking the time to raise this matter with us.
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
The PMD Team
aM
ak M's updateReviewer Update
27 May 2022, 08:29Still waiting for a person other than the call centre to respond to me. I have requested for my policy documents and evidence of the policy and procedures that was sent to me. Do you understand the term - Non repudiation? What is the process of escalating to the ombudsman? Can you communicate the internal dispute process? Can you provide me with my records of the 40 plus calls I made to you? Can you provide me with a list of all the other individuals that are still waiting for a decision?
aM
ak M's update27 May 2022, 08:29
Reviewer Update
Still waiting for a person other than the call centre to respond to me. I have requested for my policy documents and evidence of the policy and procedures that was sent to me. Do you understand the term - Non repudiation? What is the process of escalating to the ombudsman? Can you communicate the internal dispute process? Can you provide me with my records of the 40 plus calls I made to you? Can you provide me with a list of all the other individuals that are still waiting for a decision?
aM
ak M's updateReviewer Update
27 May 2022, 08:45Note I have offered to transport the assessor to view the car at my own cost.
aM
ak M's update27 May 2022, 08:45
Reviewer Update
Note I have offered to transport the assessor to view the car at my own cost.
aM
ak M's updateReviewer Update
27 May 2022, 08:51Does anyone have the email address of the Heads of the Legal or Claims department at PMD?
aM
ak M's update27 May 2022, 08:51
Reviewer Update
Does anyone have the email address of the Heads of the Legal or Claims department at PMD?
Prime South Africa's replyOfficial
30 May 2022, 16:34Dear AK M,
Thank you for your post. We value all feedback as we continuously strive to improve our services.
At PMD we pride ourselves in promptly paying all valid claims. Our validations are performed not for the sake of creating unnecessary delays but for the protection of all of our clients.
Our Claims Team is working diligently to ensure that your claim is finalised without further delay.
Our Market Conduct Team will be in contact with you to provide you with comprehensive feedback regarding your matter.
As a service to our clients, we have arrangement with our service providers to assist with the safe storage of our clients’ vehicles and ensuring easier access for physical assessments. This service is provided throughout South Africa at rates far lower than those of private towing yards.
Assuring you of our continued best endeavours
Kind regards,
The PMD Team.
Prime South Africa's reply30 May 2022, 16:34
Official
Dear AK M,
Thank you for your post. We value all feedback as we continuously strive to improve our services.
At PMD we pride ourselves in promptly paying all valid claims. Our validations are performed not for the sake of creating unnecessary delays but for the protection of all of our clients.
Our Claims Team is working diligently to ensure that your claim is finalised without further delay.
Our Market Conduct Team will be in contact with you to provide you with comprehensive feedback regarding your matter.
As a service to our clients, we have arrangement with our service providers to assist with the safe storage of our clients’ vehicles and ensuring easier access for physical assessments. This service is provided throughout South Africa at rates far lower than those of private towing yards.
Assuring you of our continued best endeavours
Kind regards,
The PMD Team.