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Modie M
1 reviews | Active since Oct 2025
01 Oct 2025, 12:43
Difficulty canceling insurance policy
I want to cancel my policy with primeSA previously known as PMD. It’s been 2 days now. When I call & tell them my query they say I must drop the call & they'll call me back immediately & they never do call. Such incompetence is not where I’d take my business to. I’m so frustrated
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Replies (1)
Prime South Africa's replyOfficial
09 Oct 2025, 08:09 Dear Modie M,
Thank you for reaching out to us.
Thank you for sharing your feedback with us. We sincerely regret the frustration and inconvenience you experienced during the cancellation process of your policy.
At Prime, we are committed to providing service that is simple, professional, and compassionate. It is clear that we did not meet these standards in your case, and for that, we truly apologise. We value your feedback as it helps us improve and ensure a better experience for all our clients.
Remember, you can simplify your insurance experience with Prime's self-service portal. Check your cover, update drivers, and get the documents you need in just a few clicks.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for reaching out to us.
Thank you for sharing your feedback with us. We sincerely regret the frustration and inconvenience you experienced during the cancellation process of your policy.
At Prime, we are committed to providing service that is simple, professional, and compassionate. It is clear that we did not meet these standards in your case, and for that, we truly apologise. We value your feedback as it helps us improve and ensure a better experience for all our clients.
Remember, you can simplify your insurance experience with Prime's self-service portal. Check your cover, update drivers, and get the documents you need in just a few clicks.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Prime South Africa's reply09 Oct 2025, 08:09
Official
Dear Modie M,
Thank you for reaching out to us.
Thank you for sharing your feedback with us. We sincerely regret the frustration and inconvenience you experienced during the cancellation process of your policy.
At Prime, we are committed to providing service that is simple, professional, and compassionate. It is clear that we did not meet these standards in your case, and for that, we truly apologise. We value your feedback as it helps us improve and ensure a better experience for all our clients.
Remember, you can simplify your insurance experience with Prime's self-service portal. Check your cover, update drivers, and get the documents you need in just a few clicks.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for reaching out to us.
Thank you for sharing your feedback with us. We sincerely regret the frustration and inconvenience you experienced during the cancellation process of your policy.
At Prime, we are committed to providing service that is simple, professional, and compassionate. It is clear that we did not meet these standards in your case, and for that, we truly apologise. We value your feedback as it helps us improve and ensure a better experience for all our clients.
Remember, you can simplify your insurance experience with Prime's self-service portal. Check your cover, update drivers, and get the documents you need in just a few clicks.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team