Diabolical Turnaround Times & Sloppy Service.

I have been with PMD on and off for a good part of 7 years now and have never previously had any complaints. Service was always great. I recently re-joined PMD and have to say that their service has now become diabolical. I lodged a claim upon their claims department re-opening after new year, for an incident that occurred while on a trip. The incident occurred as a direct result of lack of lawful road signs, as well as road signs not clearly marked and visible. I followed the complete procedure when submitting the claim and provided all the information that I possibly could, along with the requested photos. To date, I Have not received any feedback with regards to decision on approval or rejection, and the case worker never updates me. The only way I receive some sort of feedback is when I have to constantly keep phoning and emailing, and even then the feedback is vague. The last feedback I had was on Monday the 16th of January 2023, where I was advised that the decision making dept. sent the claim back to the case worker, for further information and investigation. Notwithstanding that all the information is there and that there is nothing more to add to the file, it is now the 20th of January 2023, and having lodged the claim on the 2nd, it is in my opinion safe to say that the service at PMD is lacking. It should not take 20 days to sort a claim. For people considering options on Insurance, please do proper homework and investigations before making any decisions. I have always been with PMD when I had a vehicle, but I am now seriously reconsidering and looking into other option not only for myself, but also my business fleet.