1 reviews | Active since Feb 2022
DEPLORABLE SERVICE BY PMD
I was involved in a car accident in December 2023 that was caused by a third party. The car was not even damaged much. As per the insurance agreement with PMD, I immediately paid the excess amount in full of R7500 towards repairing my Polo vivo. It is now over 2 months the car has still not been repaired. I called PMD several times (more than 25 times), but they always say the assessor is not available or make the usual excuse that the fault is on the Repairer company, in this case Silver Autobody Centre in Pomeroy. Being a quick thinker, I decided to call the repair centre directly to find out what is causing the delay. The owner was professional enough to tell me the truth that PMD did not authorize payment of the additionals. Instead they want him to proceed with **** second hand equipment to install in the car. Fortunately, I added him on a conference call, without PMD knowing. While they (PMD) were passing the buck he immediately responded and the truth was evident that the delay is with PMD. They do not want to pay. Now I have exhausted my energy let alone airtime trying to get a solution. PMD is the worst insurance company. This is the third member in my circle that has had such a terrible encounter. My late mother also had a problem with them after an accident where they declared the car beyond repairs. Only after my assertive persuasion did they respond. @HelloPeter please assist, this is beyond my control. We want our car back.
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
We appreciate your post informing us of your unease regarding the duration of your claim as well as the parts used for the vehicle repair.
We are pleased to note that your claim was approved.
Kindly note that at times, the additionals quote needs to be reviewed further to ensure that the parts required for repair are consistent with the accident damage and are appropriate for the vehicle repair. This process is true for all quote moderations.
For quality vehicle repairs, we ensure that the most appropriate parts are used for vehicles that are in and out of warranty. This is standard industry practice.
Our Market Conduct Team will send a detailed correspondence regarding the repair process as well as your claims experience.
It will no doubt reassure you to be reminded that with PMD’s Comprehensive policy, clients enjoy an excess that reduces to zero. Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
We appreciate your post informing us of your unease regarding the duration of your claim as well as the parts used for the vehicle repair.
We are pleased to note that your claim was approved.
Kindly note that at times, the additionals quote needs to be reviewed further to ensure that the parts required for repair are consistent with the accident damage and are appropriate for the vehicle repair. This process is true for all quote moderations.
For quality vehicle repairs, we ensure that the most appropriate parts are used for vehicles that are in and out of warranty. This is standard industry practice.
Our Market Conduct Team will send a detailed correspondence regarding the repair process as well as your claims experience.
It will no doubt reassure you to be reminded that with PMD’s Comprehensive policy, clients enjoy an excess that reduces to zero. Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team