TK
Thabang K
1 reviews | Active since Aug 2015
21 Jan 2016, 07:31
Delayed feedback
i had car accident on 01 Nov 2015 and put my claim on 3 Nov 2015. Till this day I'm still not sure if my claim is going to be approved or not. they are taking me from pillar to post. They request information bit by bit which eventually leads to the dragging of the claim. The most popular word is \as soon as possible "and nothing is coupled to a time frame. it's almost 3 months and my claim is still under validation... don't if it will be approved or not...This is very unprofessional and I'm really frustrated with this company. """
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Prime South Africa's replyOfficial
27 Jan 2016, 08:15Hello jankgaladi@,
Thank you for taking the time to raise your concern with us.
We appreciate that the request for information may appear to take up unnecessary time. Whilst we always endeavour to request all the required information from the onset, allowing us to swiftly finalise our investigation. It sometimes does happen that more documentation is required.
We ensure that we first attempt to source, required claim information without placing the burden on our policyholders. At times however, we need to ask for assistance when we are not able to obtain the requested information without the cooperation of our policyholders.
Our claims team has however assured us that they have now received all the required documents and that they are anticipating a swift conclusion to this particular matter.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team
Thank you for taking the time to raise your concern with us.
We appreciate that the request for information may appear to take up unnecessary time. Whilst we always endeavour to request all the required information from the onset, allowing us to swiftly finalise our investigation. It sometimes does happen that more documentation is required.
We ensure that we first attempt to source, required claim information without placing the burden on our policyholders. At times however, we need to ask for assistance when we are not able to obtain the requested information without the cooperation of our policyholders.
Our claims team has however assured us that they have now received all the required documents and that they are anticipating a swift conclusion to this particular matter.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team
Prime South Africa's reply27 Jan 2016, 08:15
Official
Hello jankgaladi@,
Thank you for taking the time to raise your concern with us.
We appreciate that the request for information may appear to take up unnecessary time. Whilst we always endeavour to request all the required information from the onset, allowing us to swiftly finalise our investigation. It sometimes does happen that more documentation is required.
We ensure that we first attempt to source, required claim information without placing the burden on our policyholders. At times however, we need to ask for assistance when we are not able to obtain the requested information without the cooperation of our policyholders.
Our claims team has however assured us that they have now received all the required documents and that they are anticipating a swift conclusion to this particular matter.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team
Thank you for taking the time to raise your concern with us.
We appreciate that the request for information may appear to take up unnecessary time. Whilst we always endeavour to request all the required information from the onset, allowing us to swiftly finalise our investigation. It sometimes does happen that more documentation is required.
We ensure that we first attempt to source, required claim information without placing the burden on our policyholders. At times however, we need to ask for assistance when we are not able to obtain the requested information without the cooperation of our policyholders.
Our claims team has however assured us that they have now received all the required documents and that they are anticipating a swift conclusion to this particular matter.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team