PM
Patrick M
1 reviews | Active since Aug 2015
21 Dec 2015, 19:58
Delayed Claim, Lack of feedback
On 7th November 2015 I had an accident and my car burned down entirely. I only managed to report the incident myself on the 10th November 2015, and a very friendly lady by the name of Kabo assisted me to register the claim - I completed the long form and sent back on the same day.<br> <br> A day or two later I had a technician was assigned to my claim
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Replies (1)
Prime South Africa's replyOfficial
30 Dec 2015, 09:26Hello patriqueps,
We appreciate the time you have taken to bring your concern to our attention.
We sincerely wish to apologise for the perceived delays in processing your claim.
Our aim is to provide world class service to our policyholders during every interaction so it saddens us when one of our team members fail to impress.
Your feedback has been most valuable. We are aware that our Claims Team have finalised the investigation of your claim and will be in contact with you to provide you with feedback regarding the outcome thereof.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
We appreciate the time you have taken to bring your concern to our attention.
We sincerely wish to apologise for the perceived delays in processing your claim.
Our aim is to provide world class service to our policyholders during every interaction so it saddens us when one of our team members fail to impress.
Your feedback has been most valuable. We are aware that our Claims Team have finalised the investigation of your claim and will be in contact with you to provide you with feedback regarding the outcome thereof.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply30 Dec 2015, 09:26
Official
Hello patriqueps,
We appreciate the time you have taken to bring your concern to our attention.
We sincerely wish to apologise for the perceived delays in processing your claim.
Our aim is to provide world class service to our policyholders during every interaction so it saddens us when one of our team members fail to impress.
Your feedback has been most valuable. We are aware that our Claims Team have finalised the investigation of your claim and will be in contact with you to provide you with feedback regarding the outcome thereof.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
We appreciate the time you have taken to bring your concern to our attention.
We sincerely wish to apologise for the perceived delays in processing your claim.
Our aim is to provide world class service to our policyholders during every interaction so it saddens us when one of our team members fail to impress.
Your feedback has been most valuable. We are aware that our Claims Team have finalised the investigation of your claim and will be in contact with you to provide you with feedback regarding the outcome thereof.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team