Delayed claim

My daughter was involved in an accident on the above date. The claim was submitted on the same day and further required statements submitted. I must say one is disgusted at the fact that 4 weeks down the line my car is yet to be fixed as I was informed that the claim process may take up to a month. One is thankful that the car is driveable and my daughter has just started a new job and needs to have wheels. What then if the car was completely wrecked. I was also made to believe that there was no guarantee that my claim would be honoured with the pending investigation. My cover is a comprehensive one but was informed that if approved I will only receive/qualify for 6.5k and the quoted damage to is just over 20k. I have never had such pathetic service before and one is really disgusted. Anton had said he would call my daughter for further details which to this day is yet to happen.