Delay of the insurance to give the outcome of the claim and release my car

My vehicle was involved in an accident on the 24th of october 2022. It was immediately towed and taken to a nearest panel beater and a courtesy car was organised for me and i was so happy with PMD. It took PMD up untill the 15th of november 2022 to give me a response stating that the claim was not approved due to the mistakes that were caused by me leading to the accident. I was than required to pay R2800 for the release of the vehicle from the panel beater, i paid the amount and sent prove of payment. PMD still has not sent an email to the panel beater for the release of my car, i called plenty of times and was told management is not available to authorise for the release of my car. My claim number is CL***, i am not happy with this insurance I would not recommend it to anyone, i did my part but they simply cannot do theirs.