AG
Anele G
1 reviews | Active since Feb 2022
15 Feb 2022, 18:34
Delay in car insurance claim
I submitted a claim 8 weeks ago and all the required documentation as per the claim's process. To this day my car hasn't been fixed and I haven't received confirmation whether they're fixing the car or not. Instead, I've been sent from pillar to post. After numerous phone calls, all I've been told is that the claim is still being evaluated/reviewed. PMD towed the car to a dealer and up to this day, the dealer has been waiting for PMD to send an assessor.
Helpful (0)
Replies (3)0
Replies (3)
Prime South Africa's replyOfficial
15 Feb 2022, 21:52Dear Anele G,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply15 Feb 2022, 21:52
Official
Dear Anele G,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
AG
Anele G's updateReviewer Update
15 Feb 2022, 21:55Thank you.
Looking forward to your feedback.
Looking forward to your feedback.
AG
Anele G's update15 Feb 2022, 21:55
Reviewer Update
Thank you.
Looking forward to your feedback.
Looking forward to your feedback.
Prime South Africa's replyOfficial
17 Feb 2022, 09:01Dear Anele G,
Thank you for your post. It is troubling to hear of your experience as client service is of utmost importance to us.
At PMD, we pride ourselves on promptly paying all valid claims. Rest assured that our validations are performed not for the sake of creating unnecessary delays but for the protection of all of our clients and ensure that a fair outcome is reached on all claims. The swift finalization of the claims process remains dependent on the cooperation of our claimants.
We are pleased to note that the validation of your claim is already done and the outcome has been communicated to you.
It will undoubtedly please you to know that PMD offers up to 30 days of car hire benefits following those unforeseeable accidents which leave you without your vehicle.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply17 Feb 2022, 09:01
Official
Dear Anele G,
Thank you for your post. It is troubling to hear of your experience as client service is of utmost importance to us.
At PMD, we pride ourselves on promptly paying all valid claims. Rest assured that our validations are performed not for the sake of creating unnecessary delays but for the protection of all of our clients and ensure that a fair outcome is reached on all claims. The swift finalization of the claims process remains dependent on the cooperation of our claimants.
We are pleased to note that the validation of your claim is already done and the outcome has been communicated to you.
It will undoubtedly please you to know that PMD offers up to 30 days of car hire benefits following those unforeseeable accidents which leave you without your vehicle.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team