LH
Lu H
1 reviews | Active since Jul 2011
12 Dec 2015, 19:27
Definitely Going elsewhere after this!
When signing with this company I understood the terms and conditions well. But Now according to Prime Meridian there's certain things they are not going to cover on my claim and that my car needed to be write-off for them to actually cover me (they will only \contribute"to the repair costs). So I ask do I need to die or close to it for me to be covered?? <br> It's taken them two weeks to process my claim and assign a \""technician\"" to assist me with the process"
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Prime South Africa's replyOfficial
17 Dec 2015, 13:29Hello Th3Gu7u,
Your uneasiness is noted and respected.
Following a thorough review of the purchase conversation conducted with you, it revealed that our tele-assistant did an exceptional job in precisely explaining all the policy features to you.
Whilst this may have been some time ago your policy document is sent to you for this reason, which you have confirmed receiving.
Nonetheless, we are aware that our Legal Team have been in contact with you to provide you with a reminder of the workings of your policy.
Fortunately your accident did not render your vehicle a write-off and your claim is currently still being investigated in line with your Accident Contribution Benefit.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Your uneasiness is noted and respected.
Following a thorough review of the purchase conversation conducted with you, it revealed that our tele-assistant did an exceptional job in precisely explaining all the policy features to you.
Whilst this may have been some time ago your policy document is sent to you for this reason, which you have confirmed receiving.
Nonetheless, we are aware that our Legal Team have been in contact with you to provide you with a reminder of the workings of your policy.
Fortunately your accident did not render your vehicle a write-off and your claim is currently still being investigated in line with your Accident Contribution Benefit.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply17 Dec 2015, 13:29
Official
Hello Th3Gu7u,
Your uneasiness is noted and respected.
Following a thorough review of the purchase conversation conducted with you, it revealed that our tele-assistant did an exceptional job in precisely explaining all the policy features to you.
Whilst this may have been some time ago your policy document is sent to you for this reason, which you have confirmed receiving.
Nonetheless, we are aware that our Legal Team have been in contact with you to provide you with a reminder of the workings of your policy.
Fortunately your accident did not render your vehicle a write-off and your claim is currently still being investigated in line with your Accident Contribution Benefit.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Your uneasiness is noted and respected.
Following a thorough review of the purchase conversation conducted with you, it revealed that our tele-assistant did an exceptional job in precisely explaining all the policy features to you.
Whilst this may have been some time ago your policy document is sent to you for this reason, which you have confirmed receiving.
Nonetheless, we are aware that our Legal Team have been in contact with you to provide you with a reminder of the workings of your policy.
Fortunately your accident did not render your vehicle a write-off and your claim is currently still being investigated in line with your Accident Contribution Benefit.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team