PS
Phelokazi S
1 reviews | Active since Jun 2022
01 Jun 2022, 08:16
Deducting premiums but refusing to pay 😡😡😡😡😡😡😡
My policy number MX*** number Am so disgusted by you PMD ....putting up a claim and then having to do follow up day in and day out no update from your ....i had to waste my airtime for 3hours you guys playing hide and sick then all of a SUDDEN you tell me you declining my claim due to pictures that were never sent .. funny enough you never stopped deducting my money from the bank ....never sent me any communication that that am no longer covered ....am so disgusted and ill never recommend any one to take this insurance stay away i repeat stay away from them ......
Helpful (0)
Replies (3)0
Replies (3)
Prime South Africa's replyOfficial
01 Jun 2022, 10:57 Dear Phelokazi S,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply01 Jun 2022, 10:57
Official
Dear Phelokazi S,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
PS
Phelokazi S's updateReviewer Update
01 Jun 2022, 17:09You better respond .... Or deposit all my monthly installments you've been deducting as in soon
PS
Phelokazi S's update01 Jun 2022, 17:09
Reviewer Update
You better respond .... Or deposit all my monthly installments you've been deducting as in soon
Prime South Africa's replyOfficial
06 Jun 2022, 16:11 Dear Phelokazi S, Thank you for your post. PMD prides itself on the unprecedented lengths to which it goes to ensure that its policyholders fully understand the products that they purchase. We ensure that all our clients are made aware of the provisions of their policy through our customer-friendly purchase policy documents which are clear and concise and our purchase calls which are clear and interactive. As you are aware, in order for cover to be reinstated after a premium payment is missed, you need to make payment of the premium and submit updated photographs of the insured vehicle. Our Market Conduct Team will be in contact with you to provide you comprehensive feedback regarding your matter. It will no doubt delight you to learn that PMD provides a range of affordable insurance products to accommodate the pocket and needs of every day South Africans. Obtaining a quote is quick and easy and can be done through our user-friendly website at www.prime.co.za. Assuring you of our continued best endeavours on your behalf. Kind regards, The PMD Team
Prime South Africa's reply06 Jun 2022, 16:11
Official
Dear Phelokazi S, Thank you for your post. PMD prides itself on the unprecedented lengths to which it goes to ensure that its policyholders fully understand the products that they purchase. We ensure that all our clients are made aware of the provisions of their policy through our customer-friendly purchase policy documents which are clear and concise and our purchase calls which are clear and interactive. As you are aware, in order for cover to be reinstated after a premium payment is missed, you need to make payment of the premium and submit updated photographs of the insured vehicle. Our Market Conduct Team will be in contact with you to provide you comprehensive feedback regarding your matter. It will no doubt delight you to learn that PMD provides a range of affordable insurance products to accommodate the pocket and needs of every day South Africans. Obtaining a quote is quick and easy and can be done through our user-friendly website at www.prime.co.za. Assuring you of our continued best endeavours on your behalf. Kind regards, The PMD Team