Declining my claim

(CMP*** / CL***)

Good day, I hope you well, I would like to start by expressing my outmost disappointment for the insurance for purposely delaying my claim for over 2months to come out with a verdict which is not true as I did supply photos to the insurance and meant all the requirements of the insurance as the insurance debited they premiums for over 3months if you refer to the attached and that was evident enough that I was covered for any claims in my car.

The insurance went as far as investigating the incident and I comp**** with everything and had the Assessor come during my working hours and I comp**** and supported the insurance in they investigation which I think went well and they understood I was supposed to be paid for my claim. They even requested footage for the car and I went out my way to go and obtain the footage from Spar Central Office, 22 Chancery lane, Pinetown, 3610 showing me using the car going into Spar Knowles Center where I usually do my shopping, showing that the car was in good operational condition with no damages, during the time frame that the insurance requested, this also indicated that the insurance understood I was supposed to be paid for my claim.

I have been compliance with the insurance from when I took the insurance, for them to help me when I get into an accident and I was never told or informed my car isn’t covered upon the day I logged a claim on the 28/03/2022 and I was requested to provide pictures on the day and when I didn’t have the pictures because I had changed phones I was told I did not submit pictures but luckily I was able to retrieve the photos and be able to provide them again and then after my effort of presuing this matter I was informed my contract was not valid because I didn’t submit photos, but I was never told all of this and during the time the insurance was debiting my account. I know the insurance doesn’t want to pay my claim because they are underming a black female woman and they are using photos submission which is not true to not honour the claim, while they have investigated and made me run around and supply them with evident of the car and accident and only to be told my insurance was not active because of photos I did not submit which is not true but they were debiting my account all this time and using my money and if this was the case why didn’t they stop the payments if I was not covered this is just unprofessional behaviour of the person who is handling my claim and doesn’t want to pay my claim.

I request that Santam and the Odbusman intervene in this matter before I take this matter to social media and newspapers to out voice my cry and been cheated by the insurance as this is not fair and really isn’t right at all for a trusted insurance to undermine black female woman like this and use things that were supposed to be spotted longtime ago to not pay for a claim and do an investagtioin for 2months and come up with something that isn’t right and when I have provided proof to overturn they misunderstanding and negligent.

I have been requested to arrange my own towing now which is not right as well, as the insurance towed my car to wherever they wanted it be stored, showing the lack of professionalism from the insurance, the insurance should be towing my car to my place or preferred site until this claim is resolved.

I urge whoever is in charge of my claim to escalate this matter and have it resolved ASAP and please may I not be the one who keeps on phoning for updates and digging the result of my claim as I have been for the past 2months.