WK
Warren K
1 reviews | Active since Jan 2019
01 Aug 2019, 12:02
declined life grow insurance claim From Prime Meridian Direct
as of today morning 30 consecutive successful payment of R1499 was made to Prime Meridian Direct for a life grow cover for my mum and dad. My father passed away on the 21 July and i put in a claim and that was declined. policy number LG***. Pre-existing conditions. Insurances find ways not to assist to the full extend. This is the way things has always been, i dont know the reason why we pay for this kind of thing. Another decline from Prime Meridian Direct
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Replies (2)
Prime South Africa's replyOfficial
06 Aug 2019, 14:38Dear Warren,
Thank you for your post.
We are truly sorry to learn of your dissatisfaction. We will be conducting a thorough investigation into your concern to better understand what took place and find a possible solution.
We promise to give you preliminary feedback by no later than 8 August 2019.
Assuring you of our continued best endeavours on your behalf.
The PMD Team.
Prime South Africa's reply06 Aug 2019, 14:38
Official
Dear Warren,
Thank you for your post.
We are truly sorry to learn of your dissatisfaction. We will be conducting a thorough investigation into your concern to better understand what took place and find a possible solution.
We promise to give you preliminary feedback by no later than 8 August 2019.
Assuring you of our continued best endeavours on your behalf.
The PMD Team.
Prime South Africa's replyOfficial
13 Aug 2019, 13:57Dear Warren K,
Thank you for taking the time to bring your objection to our attention. We are truly sorry to learn of your challenging circumstances and would like to extend our deepest sympathies to you and your family.
Your discontent with the outcome of your claim has been brought to the attention of the insurer Constantia Insurance Company Limited who validated and made the decision thereon who will be in contact with you shortly to provide you with further information regarding the outcome of your claim.
Unlike with many other insurers, with PMD the excess payable on our new and innovative Prime Motor Comprehensive cover reduces to absolute zero - and in a remarkably short period of time.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply13 Aug 2019, 13:57
Official
Dear Warren K,
Thank you for taking the time to bring your objection to our attention. We are truly sorry to learn of your challenging circumstances and would like to extend our deepest sympathies to you and your family.
Your discontent with the outcome of your claim has been brought to the attention of the insurer Constantia Insurance Company Limited who validated and made the decision thereon who will be in contact with you shortly to provide you with further information regarding the outcome of your claim.
Unlike with many other insurers, with PMD the excess payable on our new and innovative Prime Motor Comprehensive cover reduces to absolute zero - and in a remarkably short period of time.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team