KN
Kevin N
1 reviews | Active since Apr 2017
19 Aug 2021, 10:13
Declined Claim
PMD is refusing to pay claim of malicious damage to property...
An Unidentified person broke the left back window of the vehicle at with a brick and torched it from inside...The Police are investigating a case of Malicious damage to property.
As a result PMD is refusing to pay the claim saying it was not a natural fire! Like really!!!! We insure these assets for unforseen circumstances!
1. They never sent an assessor to assess the vehicle 2. They never followed up on the statement on the case no supp**** by the SAPS to get more clarity on what exactly happened. 3. They claim that the car caught fire due to mechenical failure of which this is statement is very incorrect!
How did they come into a conclusion that it was a mechanical failure without first assessing the car???
Why are they rejecting the claim under Mechinical damage???
Do no waste your time insuring your vehicles with this company!
Helpful (0)
Replies (3)0
Replies (3)
Prime South Africa's replyOfficial
19 Aug 2021, 10:36Dear Kevin N,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply19 Aug 2021, 10:36
Official
Dear Kevin N,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
24 Aug 2021, 08:13Dear Kevin N,
Thank you for your feedback - we value hearing from our policyholders as we continuously strive to improve our service.
PMD prides itself on the unprecedented lengths to which it goes to ensure that its clients fully understand the products that they purchase. A thorough review of the recorded purchase conversation conducted with you revealed that our tele-assistant did an exceptional job in explaining all the policy features to you. You will no doubt remember that only damage resulting from naturally occurring fires receive cover under your chosen policy.
We appreciate that this outcome was not what you had hoped for. Our Market Conduct Team confirms that they have already provided you with further clarity in this matter.
PMD has various platforms where you can easily contact us for quick results. From traditional channels like our Client Services telephone line to our website and our mobile App - we are eager to assist you with any queries you may have.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Thank you for your feedback - we value hearing from our policyholders as we continuously strive to improve our service.
PMD prides itself on the unprecedented lengths to which it goes to ensure that its clients fully understand the products that they purchase. A thorough review of the recorded purchase conversation conducted with you revealed that our tele-assistant did an exceptional job in explaining all the policy features to you. You will no doubt remember that only damage resulting from naturally occurring fires receive cover under your chosen policy.
We appreciate that this outcome was not what you had hoped for. Our Market Conduct Team confirms that they have already provided you with further clarity in this matter.
PMD has various platforms where you can easily contact us for quick results. From traditional channels like our Client Services telephone line to our website and our mobile App - we are eager to assist you with any queries you may have.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply24 Aug 2021, 08:13
Official
Dear Kevin N,
Thank you for your feedback - we value hearing from our policyholders as we continuously strive to improve our service.
PMD prides itself on the unprecedented lengths to which it goes to ensure that its clients fully understand the products that they purchase. A thorough review of the recorded purchase conversation conducted with you revealed that our tele-assistant did an exceptional job in explaining all the policy features to you. You will no doubt remember that only damage resulting from naturally occurring fires receive cover under your chosen policy.
We appreciate that this outcome was not what you had hoped for. Our Market Conduct Team confirms that they have already provided you with further clarity in this matter.
PMD has various platforms where you can easily contact us for quick results. From traditional channels like our Client Services telephone line to our website and our mobile App - we are eager to assist you with any queries you may have.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Thank you for your feedback - we value hearing from our policyholders as we continuously strive to improve our service.
PMD prides itself on the unprecedented lengths to which it goes to ensure that its clients fully understand the products that they purchase. A thorough review of the recorded purchase conversation conducted with you revealed that our tele-assistant did an exceptional job in explaining all the policy features to you. You will no doubt remember that only damage resulting from naturally occurring fires receive cover under your chosen policy.
We appreciate that this outcome was not what you had hoped for. Our Market Conduct Team confirms that they have already provided you with further clarity in this matter.
PMD has various platforms where you can easily contact us for quick results. From traditional channels like our Client Services telephone line to our website and our mobile App - we are eager to assist you with any queries you may have.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
KN
Kevin N's updateReviewer Update
30 Aug 2021, 09:49How do you conclude the case without physically checking the Vehicle?
You guys are just *********** and useless!!! it is companies like you that are making the other insurance companies look bad...
I wrote an email to the Ombudsman and also to your underwiters...I see that you think this is a joke!!!
You will pay for my car and I will use whatsover resource available to make sure that is done...
I will make sure that you never sell a insurance policy again!!!!
check social media, you will be trending for all the wrong reasons very soon! watch the space!!!!
YOU MUST PAY MY CLAIM!!!
You guys are just *********** and useless!!! it is companies like you that are making the other insurance companies look bad...
I wrote an email to the Ombudsman and also to your underwiters...I see that you think this is a joke!!!
You will pay for my car and I will use whatsover resource available to make sure that is done...
I will make sure that you never sell a insurance policy again!!!!
check social media, you will be trending for all the wrong reasons very soon! watch the space!!!!
YOU MUST PAY MY CLAIM!!!
KN
Kevin N's update30 Aug 2021, 09:49
Reviewer Update
How do you conclude the case without physically checking the Vehicle?
You guys are just *********** and useless!!! it is companies like you that are making the other insurance companies look bad...
I wrote an email to the Ombudsman and also to your underwiters...I see that you think this is a joke!!!
You will pay for my car and I will use whatsover resource available to make sure that is done...
I will make sure that you never sell a insurance policy again!!!!
check social media, you will be trending for all the wrong reasons very soon! watch the space!!!!
YOU MUST PAY MY CLAIM!!!
You guys are just *********** and useless!!! it is companies like you that are making the other insurance companies look bad...
I wrote an email to the Ombudsman and also to your underwiters...I see that you think this is a joke!!!
You will pay for my car and I will use whatsover resource available to make sure that is done...
I will make sure that you never sell a insurance policy again!!!!
check social media, you will be trending for all the wrong reasons very soon! watch the space!!!!
YOU MUST PAY MY CLAIM!!!